IT Support Specialist

TaskUs India Private Limited; Navi Mumbai; On-site; INR 450,000 - 700,000; Full time

Job summary

TaskUs India Private Limited is seeking an IT Support Specialist in Navi Mumbai to provide first-level technical assistance for internal users, resolve hardware and software issues, and maintain IT systems.

You will respond to calls and emails, log queries, diagnose problems, and perform system maintenance, updates, and documentation. A Bachelor’s degree in IT/CS/ECE and 2+ years of experience are required, with emphasis on accuracy, communication, and customer service.

Qualifications

• At least 2 years of experience in IT support with a bachelor’s degree in IT/CS/ECE or related field.
• Good understanding of IT systems, hardware, software, and call center operations.
• Above-average problem-solving, decision-making, and analytical skills; strong written English.
• Nice to have technical writing ability and documentation skills.
• Strong time and project management and customer-oriented approach.

Responsibilities

• Respond to telephone calls and email messages from users requesting assistance.
• Log and record queries, interpret problems and analyze causes of hardware/software failures.
• Identify malfunctions and take action to resolve issues while ensuring data and system integrity.
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, patches, and updates.
• Assist in user application testing during implementations and maintenance.
• Perform desktop system maintenance, OS patches, and document procedures or troubleshooting techniques.
• Maintain an inventory of hardware assets, peripherals, and software licenses.
• Perform scheduled preventive maintenance of computer systems.

Skills

English skills

Analytical skills

Problem solving

Time management

Customer focus

Education

Bachelor’s degree in IT/CS/ECE

Job description

IT Support Specialist

So what does an IT Support Specialist do?

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

• Respond to telephone calls and email messages from users requesting assistance;
• Log and keep records of customer/employee queries, interpret problems and analyze possible causes of hardware and software failure;
• Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity;
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary;
• Assist in conducting user’s application testing during program implementation, migration, and system maintenance;
• Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques;
• Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company;
• Perform scheduled preventive maintenance of computer systems.

Do you have what it takes to become an IT Support Specialist?

Requirements:

• At least 2 year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support;
• We need someone with above-average problem-solving, decision-making, and analytical skills.
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skill.
• Excellent English communication skills - both spoken and written.
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.

We welcome applicants of different backgrounds, demographics, and circumstances.

Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities.

If you need reasonable accommodations in any part of the hiring process, please let us know.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.

Join Us! Let's change the way the world works.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.