IT Support Specialist

Taskus India; Navi Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

TaskUs is hiring an IT Support Specialist to provide first-level technical assistance to internal users, troubleshoot hardware and software issues, and ensure service quality.

You will install, configure, maintain and repair desktop hardware/OS, assist in testing during deployments, document solutions, and manage IT asset inventories.

Excellent English communication, strong problem-solving, and time management are essential. Work mode is office-based in Navi Mumbai with 24/7 shifts.

Qualifications

• 2+ years of IT/support experience.
• Strong English communication, both written and spoken.
• Good time and project management skills.
• Able to document problems and solutions for users and teammates.
• Knowledge of IT systems in corporate/call center environments.

Responsibilities

• Respond to calls and emails from users; log and track queries, diagnose hardware/software issues.
• Identify hardware, software and telecom malfunctions and take action to resolve them while preserving data/system integrity.
• Install, configure, maintain, and repair hardware, OS, apps, patches, and updates.
• Support user testing during deployments and system maintenance.
• Maintain inventory of IT assets and documentation of procedures.

Skills

English communication

Time management

Analytical skills

Problem solving

Technical writing

Customer service

Education

Bachelor’s degree in IT/CS/Engineering

Job description

IT Support Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Company website : https://www.taskus.com/taskusjobs-tech/

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What can you expect in an IT Support Specialist role with TaskUs:

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.

As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

Work mode : Work from office

Work schedule : 24/7 shifts

Key Responsibilities:

• You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
• Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
• You will assist in conducting users application testing during program implementation, migration, and system maintenance.
• You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.

Required Qualifications:

• At least 2 year minimum experience
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills
• Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
• You have good time and project management skill
• Excellent English communication skills - both spoken and written
• You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course