IT Support Specialist

Stefanini North America and APAC; Maharashtra; On-site; INR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dynamic Level 2 Team. This role is crucial for delivering outstanding deskside support and troubleshooting for clients, especially in a fast-paced financial environment. The ideal candidate will possess excellent communication skills and a strong technical background, ensuring effective resolutions to IT challenges. With opportunities to collaborate globally and engage in disaster recovery exercises, this position offers a chance to grow within a supportive team. If you're eager to make a significant impact in IT services, this role is perfect for you.

Qualifications

• Proven experience in IT support, especially in a financial environment.
• Strong customer service skills and ability to multitask effectively.

Responsibilities

• Provide deskside IT support and troubleshoot desktop problems.
• Collaborate with global teams to resolve client issues.

Skills

Windows OS Troubleshooting

Customer Service

Technical Troubleshooting

VDI Support

Time Management

Communication Skills

Analytical Skills

Tools

O365

WebEx

BLK Ticket Management System

Job description

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Job Description

The Level 2 Team is considered the face of IT and the window to the wider technology groups for our clients. Its responsibilities include resolving BAU tickets created by the Level 1 Team and reacting to escalations. Team members will provide on-site deskside support or use remote tools to assist clients in remote offices or working from home. Excellent communication, customer service skills, and strong technical troubleshooting abilities are essential.

Responsibilities:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems, recommending and implementing corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware/software to ensure service levels
• Use the BLK ticket management system to record, update, and resolve helpdesk tickets
• Collaborate with support groups across global locations to troubleshoot client issues
• Utilize BLK tools for building, monitoring, and troubleshooting client devices
• Participate in disaster recovery testing exercises
• Follow procedures for logging, reporting, and monitoring desktop operations
• Write technical support and client documentation as Knowledgebase articles
• Meet or exceed customer service expectations
• Perform other duties as assigned by the Level 2 Support Manager

Job Requirements:

• Proven experience supporting clients in a financial environment
• Strong customer service approach
• Knowledge of Windows OS and troubleshooting skills
• Experience with VDI support
• Experience with applications like O365, Teams, WebEx
• Ability to prioritize tasks based on business impact
• Good written and verbal communication skills
• Effective time management
• Ability to work under high pressure
• Strong organizational and analytical skills
• Ability to multitask and work independently or in a team
• Flexible, proactive, and responsible attitude
• Desire to achieve and follow through on issues

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting