Deskside Technician II

Stefanini North America and APAC; Gurugram District; On-site; INR 250,000 - 500,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Professional development

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist to assist a large corporate environment with Mac and PC hardware, printers, and mobile devices. You will handle Windows 7/10, AV conferencing systems, and IT equipment installs, moves, adds, and changes, in a fast-paced environment.

The role requires on-site support, strong communication, and a willingness to work after hours. Certifications such as A+, MCP, ITIL Foundations, and Lean Six Sigma are desirable, along with

Qualifications

• High School Diploma required.
• Experience in desktop/field IT support in a corporate environment.
• Strong knowledge of Mac and Windows OS, Microsoft Office, printers and PCs.
• Ability to troubleshoot complex technical issues and research KB articles.
• Willingness to work on-call and after-hours support as needed.

Responsibilities

• Provide deskside/field IT support in a large corporate environment.
• Troubleshoot Windows/Mac OS, printers, and mobile devices.
• Install/Move/Add/Change IT equipment (IMAC).
• Maintain system configurations and document changes.
• Manage incidents via client ticketing tool and coordinate with vendors.

Skills

Mac OS support

Windows OS support

Microsoft Office

Communication skills

Troubleshooting

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

CA Service Desk / BMC Remedy / SNOW

Job description

Job Description

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client\'s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What You\'ll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we\'re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here\'s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements

Details

This position is responsible supporting PC support and other Service Desk/Field Support activity.

Desktop operating systems, End User application like Microsoft Office, Microsoft Teams, Microsoft Outlook, AD, Corporate Windows Image installation, desktop, hardware, L1 Network and Basic Server Support and wireless connectivity, local area and wide area networks (LAN/WAN),

Support PC users and Thin Client users at Stefanini

Support Network printing Devices

Liaise with Multiple vendors for Service delivery

L1 support on Network and Server troubleshooting

L1 Support for TCP/IP network and Ethernet

LAN/WAN basic troubleshooting

Hands-on experience with CA Service Desk/BMC Remedy or SNOW

Proficient to handle basic troubleshooting with Cisco IP phones, Audio and Video Conferencing devices ex Cisco, Polycom etc

Proficient to handle AD support

Basic knowledge on Intune migration (Autopilot)

Hands-on experience on creating mailbox, DL Groups and transferring mailbox from one database to another.

Basic knowledge on SCCM imaging.

Support in Inventory file updating and monthly report generation, Procurement activities, AMC renewal and other IT administration.

Hands on experience on Excel.

L2 Support for Desktop Computing

Facilitate cross-team collaboration across technical disciplines as well as across business units