IT Support Engineer

TVARIT; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Exponential career growth

Culture of innovation

Progressive leave policy

Growth-driven L&D policy

Exclusive mentorship program

Insurance

Job summary

TVARIT in Pune is seeking an IT Support Engineer to manage technical operations and support the organization's IT infrastructure. Responsibilities include solving operational problems, maintaining systems, and providing user support.

The ideal candidate holds a Bachelor's degree and has at least 4 years of experience in a technical support role, preferably in a B2B SaaS environment. The company offers a culture of innovation and exponential career growth.

Qualifications

• Minimum of 4 years of experience in a technical support role, preferably within a B2B SaaS environment.
• High level of professionalism and the ability to manage multiple tasks.

Responsibilities

• Support delivery of technical operations and engineering activities.
• Solve operational problems with innovative technical solutions.
• Maintain and support IT infrastructure, including servers and networks.
• Provide technical support to end-users.

Skills

MSO Administration

JIRA/Confluence Administration

AWS

Power Automate

Endpoint Security

Communication Skills

Education

Bachelor's degree in information technology or related field

Job description

About Us

TVARIT GmbH specializes in developing and delivering cutting‑edge artificial intelligence (AI) solutions for the metal industry, including steel, aluminum, copper, cast iron, and more. Our software products empower customers to make intelligent, data‑driven decisions, driving advancements in Predictive Quality (PsQ), Predictive Maintenance (PdM), and Energy Consumption Reduction (PsE), etc.

With a strong portfolio of renowned reference customers, state‑of‑the‑art technology, a talented research team from prestigious universities, and recognition through esteemed awards such as the EU Horizon 2020 AI Prize, TVARIT is recognized as one of the most innovative AI companies in Germany and Europe.

We are looking for a self‑motivated person with a positive “can‑do” attitude and excellent oral and written communication skills in English.

Job Title

IT Support Engineer

Location

Pune

Job Type

Full‑Time

Who are we looking for?

As an IT Support Engineer, you will be supporting for smooth delivery of technical operations and engineering activities across the company with the below‑mentioned functional responsibilities.

IT Initiatives

• Solving operational problems by bringing new and innovative customized technical solutions
• Taking end‑to‑end responsibility for any digitalization initiatives required to improve and automate internal processes
• Accountable for regular internal effective software usage audits

Technical Operations Management

• Maintain and support the organization's IT infrastructure, including servers, networks, and storage systems.
• Troubleshoot and resolve hardware and software issues organization‑wide promptly to minimize downtime and disruptions.
• Collaborate with internal teams to identify technical requirements and implement solutions that align with business objectives.
• End to end Asset Management
• Set up onboarding and offboarding of employees and vendors from the technical operations side.

Security Management

• Develop, implement, and maintain security policies and procedures to protect the organization's data and IT assets.
• Conduct regular security assessments and vulnerability scans to identify and address potential risks.
• Administer and configure firewalls, intrusion detection/prevention systems, and other security tools.
• Ensure compliance with industry best practices and relevant security standards.

User Support and Training

• Provide technical support to end‑users, addressing hardware, software, and network‑related inquiries.
• Conduct training sessions and create documentation to educate employees about security practices and IT procedures.

Backup and Disaster Recovery

• Implement and maintain reliable backup and disaster recovery solutions to safeguard critical data.
• Perform regular backups and conduct recovery tests to ensure data integrity.

System Upgrades and Patch Management

• Plan and execute system upgrades, patches, and security updates to maintain a secure and up‑to‑date IT environment.

Incident Response

• Develop and maintain incident response plans and lead incident response efforts in case of security breaches or cyber‑attacks.

Information Security, Compliance & Audit Leadership

• Lead and manage the organization's annual ISO 27001 surveillance and recertification audits, ensuring continued compliance with all applicable controls, policies, and documentation requirements.
• Act as the primary coordinator and owner for the organization's SOC 2 Type I and Type II audits, including evidence collection, control testing, audit preparation, remediation tracking, and closure of audit findings.
• Work closely with internal stakeholders, external auditors, consultants, and business teams to ensure successful completion of all compliance and certification activities within defined timelines.
• Develop, implement, review, and continuously improve information security policies, standard operating procedures, risk registers, and control frameworks in line with ISO 27001 and SOC 2 requirements.
• Conduct periodic internal audits, security assessments, access reviews, vulnerability assessments, and compliance checks to ensure ongoing adherence to established controls and standards.
• Ensure audit readiness throughout the year by maintaining documentation, evidence of repositories, asset inventories, user access reviews, vendor assessments, and business continuity records.
• Drive corrective and preventive actions arising from audits and security reviews, ensuring timely closure and continuous improvement of the organization's security posture.
• Partner with leadership teams to strengthen governance, risk management, and compliance processes across the organization.
• Support customer security assessments, due diligence questionnaires, and compliance‑related requests from enterprise customers and partners.
• Demonstrated experience in independently leading and managing annual ISO 27001 audits and SOC 2 audits within a technology, SaaS, or industrial software environment.
• Hands‑on experience working with external certification bodies, auditors, and compliance consultants throughout the audit lifecycle.
• Strong understanding of ISO 27001 controls, SOC 2 Trust Service Criteria, risk management frameworks, security governance, and compliance best practices.
• Proven ability to drive audit readiness initiatives and maintain compliance programs with minimal audit observations or non‑conformities.
• Experience with security tools, access management, endpoint security, vulnerability management, and evidence collection processes for compliance programs will be highly preferred.

Qualifications And Experience

• Bachelor's degree in information technology or related field.
• A minimum of 4 years of experience in a technical support role, preferably within a B2B SaaS environment.

Skills And Competencies

• Proficiency with MSO Administration, JIRA/Confluence Administration, AWS, Power Automate, and Endpoint Security.
• Demonstrates a high level of professionalism and the ability to manage multiple tasks simultaneously.
• Highly motivated professional with excellent attention to detail.
• Excellent verbal and written communication skills with the ability to communicate effectively.

Benefits And Perks

• Exponential career growth
• Culture of innovation
• Progressive leave policy
• Growth‑driven L&D policy
• Exclusive mentorship program
• Insurance