IT Support Consultant

UnifyCloud; Sector 10; On-site; INR 300,000 - 540,000; Full time

Job summary

UnifyCloud in India seeks an IT Support professional to provide end-user support, maintain IT infrastructure, and troubleshoot hardware, software, and network issues.

You will manage IT assets and user accounts, install and configure devices, and support Office 365 and common business applications across the organization.

The role requires strong communication, problem-solving, and the ability to work with vendors to ensure secure and reliable IT services.

Qualifications

• Experience supporting Windows and Linux environments.
• Proficient with Microsoft 365 and email apps.
• Hands-on LAN/WAN, Wi-Fi troubleshooting.
• Strong documentation and asset management.
• Good communication and problem-solving skills.

Responsibilities

• Provide IT support to employees for hardware, software, system, and application-related issues.
• Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment.
• Manage and troubleshoot LAN/WAN, Wi-Fi, internet, and network connectivity issues.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Troubleshoot system issues by managing configurations, settings, permissions, and user access.
• Create and manage user login accounts, email IDs, and access for new employees.
• Maintain accurate IT hardware and asset inventory.
• Handle and resolve IT support tickets/requests within defined timelines.
• Provide end-user support and network troubleshooting.
• Support Microsoft Office 365 and common workplace applications.
• Maintain basic documentation of IT issues, solutions, assets, and configurations.
• Coordinate with vendors/service providers for hardware, software, and network-related requirements.
• Follow IT security, access control, and company IT policies.

Skills

Windows

Linux

Microsoft Office 365

Networking

Troubleshooting

Communication skills

Analytical skills

IT asset management

User account management

Tools

Active Directory

Microsoft Entra ID

DNS

DHCP

VPN

Helpdesk tools

Job description

Job Overview

We are looking for an IT Support professional responsible for providing end-user support, maintaining IT infrastructure, troubleshooting hardware/software and network issues, and managing IT assets and user accounts.

Key Responsibilities

• Provide IT support to employees for hardware, software, system, and application-related issues.
• Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment.
• Manage and troubleshoot LAN/WAN, Wi-Fi, internet, and network connectivity issues.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Troubleshoot system issues by managing configurations, settings, permissions, and user access.
• Create and manage user login accounts, email IDs, and access for new employees.
• Maintain accurate IT hardware and asset inventory.
• Handle and resolve IT support tickets/requests within defined timelines.
• Provide end-user support and network troubleshooting.
• Support Microsoft Office 365 and common workplace applications.
• Maintain basic documentation of IT issues, solutions, assets, and configurations.
• Coordinate with vendors/service providers for hardware, software, and network-related requirements.
• Follow IT security, access control, and company IT policies.

Required Skills

• Strong knowledge of Windows and Linux operating systems.
• Good knowledge of Microsoft Office 365.
• Hands-on experience with LAN/WAN, Wi-Fi, networking, and troubleshooting.
• Knowledge of computer hardware, software installation, printers, and scanners.
• Strong troubleshooting and problem-solving skills.
• Good communication and analytical skills.
• Basic understanding of Cloud Computing Microsoft Azure, GCP, etc.
• Knowledge of IT asset management and inventory control.

Good to Have

• Experience with Active Directory / Microsoft Entra ID.
• Knowledge of DNS, DHCP, VPN, TCP/IP.
• Experience with IT helpdesk/ticketing tools.
• Basic knowledge of cloud services and cybersecurity.