IT Support Associate II (Fulfillment & Operations)

Amazon; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Amazon's Ops Tech IT Support team in India seeks a motivated IT Support Engineer to assist operations sites with Windows/Mac/Linux issues, printers, scanners, and end-user devices. You will be the face of IT for the sites, handling first-level support and collaborating with senior engineers on projects.

Travel across sites within the state/region is required, and you should be ready for a 5-day work week with two days off that vary by shift. A proactive, customer-focused attitude is essential.

Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Responsibilities

• Maintenance of IT equipment throughout the Fulfillment sites.
• Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Manage RMA and repair process for all devices under warranty.
• Support the Senior Engineers in daily projects and activities as directed.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Skills

Windows OS

Mac OS

Linux OS

Troubleshooting

End-user devices

Tools

Printers (Zebra)

Wireless handheld devices

Thin clients

PCs

Scanners

Job description

About OTS IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. OTS IT provides global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.

About The Role

Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers.

Key job responsibilities

• Maintenance of IT equipment throughout the Fullfillment sites.
• Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
• Manage RMA and repair process for all devices under warranty.
• Support the Senior Engineers in daily projects and activities as directed.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
• The position will require supporting of multiple buildings around the area and flexible to travel to sites with in the state /region.
• Ensure all safety procedures are adhered to while performing work.

This position reports directly to the IT manager for the Fullfillment sites.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.