IT Support Associate

Amazon; Pune District; On-site; INR 300,000 - 400,000; Full time

Job summary

ASSPL in Maharashtra is seeking an IT Support Associate to assist Fulfillment Center operations with a range of hardware and software support tasks. This role is the first level of IT assistance and acts as a bridge to Technical Support Technicians within the IT department.

Candidates should demonstrate strong technical aptitude, good communication skills, and willingness to learn. Experience with data cabling, systems administration, and problem solving is valued.

Qualifications

• Experience in corporate IT support with Windows, Mac or Linux.
• Strong technical aptitude and willingness to learn new technologies.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-level IT support to Fulfillment Center operations.
• Troubleshoot hardware, software, and network issues and assist Technical Support Technicians.
• Mentor operators, assist in data cabling and systems administration tasks.

Skills

Analytical skills

Communication skills

Computer hardware/software knowledge

Tools

Printers (Zebra)

Thin clients

PCs

Scanners

Job description

Job Description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity.

The successful IT Support Associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers.

Key job responsibilities

The IT Support Associate must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills. Additionally they must possess strong analytical skills with demonstrated problem solving ability.

Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Maharashtra

Job ID: A10438685