IT Support Associate

Amazon; Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Amazon is seeking an IT Service Desk professional to provide 24x7 support to Worldwide Ops associates from our Bangalore office. You will handle end-user device issues, adhere to SOPs, and communicate effectively with internal customers across regions.

Candidates should have a Bachelor's degree and 1+ year in technical support or service desk, with good communication and basic ITIL knowledge. Shifts are rotational to meet business needs.

Qualifications

• Bachelor's degree required.
• Minimum 1+ year experience in Technical Support or Service Desk.
• Good communication skills are essential.

Responsibilities

• Interact with internal customers across APAC/EMEA/AMER operations.
• Adhere to SOPs to maintain consistency and efficiency.
• Troubleshoot end-user devices including desktops and laptops.
• Troubleshoot Windows and Linux OS issues.
• Work in a rotational shift schedule as required by business needs.
• Meet SLA/CSAT targets and support incident management.
• Work from Bangalore corporate office (BLR18).

Skills

Clear communication

Windows support

Network support

IT troubleshooting

SOP adherence

Education

Bachelor's degree

Tools

ITIL ticketing tools

Monitoring tools

Job description

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities Include, But Are Not Limited To

• Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
• Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
• Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
• Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
• This position requires a flexible work schedule involving rotational shifts basis the business requirement
• Adherence to OTS Service Desk Goals: Response and Resolution SLA, CSAT, and effectively managing incidents.
• This role will be working from Bangalore (BLR18) Corporate office.

Basic Qualifications

• Bachelor's degree
• Minimum of 1+ year of work experience in Technical Support , Service desk , Windows Support , Network Support
• Good communication skills

Preferred Qualifications

• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI - Karnataka - A66

Job ID: A10435541