IT Support Associate

Phenom Enterprise Cloud; NTR; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Career growth

Global exposure

Cloud hands-on learning

Continuous learning

Collaborative environment

Job summary

Phenom Cloud in Vijayawada, Andhra Pradesh, India seeks IT Support Associates (Freshers) to provide first-level technical support across hardware, software, and networking in a UK-shift environment.

The role involves troubleshooting desktops, laptops, printers, and connectivity issues, supporting Office 365 tools, managing user accounts, and documenting incidents for timely SLA-based resolutions.

Qualifications

• Bachelor's degree in B.Tech, B.Sc (Computers), BCA, MCA, M.Sc (Computers), or related fields.
• Freshers (0–1 year experience).
• Good communication and problem-solving skills.
• Willingness to work in UK Shift.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and connectivity problems.
• Support users via calls, emails, and ticketing systems.
• Assist with Office 365, Outlook, and Microsoft Teams.
• Manage user accounts, password resets, and support tickets.
• Document incidents and elevate complex issues when required.
• Ensure timely resolution of issues within SLA timelines.
• Support users with basic cloud-related requests.

Skills

Freshers (0–1 year experience)

Good communication skills

Problem-solving skills

Willingness to work in UK Shift

Education

B.Tech / B.Sc Computers / BCA / MCA / MSc Computers

Tools

Windows OS

Networking basics

Office 365

Azure / AWS / GCP

Job description

Become a part of Phenom Cloud and Grow With Us

Create adventures with technology in a creative, challenging and vibrant environment.

IT Support Associate

Vijayawada, Andhra Pradesh, India • Phenom Cloud

About Us

Phenom Cloud is a partner in enterprise digital transformation. We lead with innovative cloud, business, ERP, and people-centric solutions, crafting groundbreaking strategies from our global innovation hubs to meet your unique needs. Our blend of deep expertise and best practices empowers you to boost performance, drive continuous improvement, and secure lasting results.

Position Summary

Phenom Cloud is seeking IT Support Associates (Freshers) to provide technical support for end users in a UK-shift environment. This role is ideal for candidates passionate about IT support, troubleshooting, and cloud technologies.

Duties & Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and connectivity problems.
• Support users via calls, emails, and ticketing systems.
• Assist with Office 365, Outlook, and Microsoft Teams.
• Manage user accounts, password resets, and support tickets.
• Document incidents and elevate complex issues when required.
• Ensure timely resolution of issues within SLA timelines.
• Support users with basic cloud-related requests.

Skills & Requirements

• Bachelor's degree in B.Tech, B.Sc (Computers), BCA, MCA, M.Sc (Computers), or related fields.
• Freshers (0–1 year experience).
• Good communication and problem-solving skills.
• Willingness to work in UK Shift.

Preferred Skills

• Knowledge of Windows OS and computer hardware.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Microsoft Office 365, Outlook, and Teams.
• Basic understanding of Azure, AWS, and GCP.
• Knowledge of cloud fundamentals such as VMs, Storage, Networking, and IAM.
• Strong customer service and teamwork skills.

Benefits

• Opportunity to build a career in IT Support and Cloud Technologies.
• Exposure to global clients and UK-shift operations.
• Hands-on learning with Azure, AWS, and GCP.
• Continuous learning and career growth opportunities.
• Collaborative and supportive work environment.

Industries

• Health Care
• Life Sciences
• Manufacturing
• Retail
• Automotive
• Financial
• Technology
• Banking
• Public Sector
• Startups
• Education & Universities
• Non-Profits
• Products
• Lexy Insights
• Lexy
• Vertex Editor
• Certiva
• Novo
• Zynkr
• Aura Flow
• Clario
• Quale
• Nexus Editor
• Cavalto
• Services
• AI Solutions
• HCM Solutions
• ERP Solutions
• ITSM Solutions
• Integrations & Analytics
• Content Hub

USA Headquarter

1333 Corporate Dr, Suite #212, Irving, Texas, USA. [phone] [e-mail]