IT Operations Specialist

Fluxon; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

No internal meetings Fridays

Growth budget

Health & wellness allowance

Annual off-sites

Profit-sharing

Sabbatical

Competitive salary

Job summary

Fluxon in Hyderabad is seeking an IT Operations Specialist to support teammates across onboarding, access, devices, and everyday technical issues. This individual contributor role is on-site in Hyderabad, reporting to IT Operations.

You will collaborate with the IT Operations team and project stakeholders, follow established processes, and help improve them as we grow. The role requires problem-solving, organization, and proactive follow-through.

Qualifications

• 3–5 years of experience in IT support or related roles.
• Hands-on experience supporting MacBooks and troubleshooting macOS.
• Experience troubleshooting user accounts and common workplace software.
• Familiarity with Google Workspace.
• Clear written and spoken English.
• Strong organization and attention to detail.
• Good judgment on when to escalate or ask for help.
• Understanding of basic security practices (MFA, secure device setup).
• Curiosity and willingness to learn new tools and processes.

Responsibilities

• Onboarding and offboarding: Coordinate setup, access provisioning, and timely access removal.
• IT support: Resolve technical issues, track requests, and keep teammates informed.
• Asset management: Maintain device and software license inventories, coordinate device setup and logistics, and manage license assignments and renewals.
• Cybersecurity and compliance: Help maintain security controls, complete access and device reviews, and prepare audit evidence.
• Processes and tools: Maintain documentation, improve workflows, and support tool rollouts.

Skills

Problem solving

Organization

English communication

Attention to detail

Customer service mindset

Tools

Google Workspace

Job description

Great IT support helps people get started quickly and keeps their work moving. As our IT Operations Specialist, you’ll support teammates working on a variety of projects, helping with onboarding, access, devices, and everyday technical issues.

You’ll work closely with our IT Operations team and project stakeholders, follow established processes, and help improve them as we grow. We’re looking for someone who enjoys solving problems, stays organized, and follows through.

This is an individual contributor role based on-site in Hyderabad.

What you’ll do

• Onboarding and offboarding: Coordinate setup, access provisioning, and timely access removal.
• IT support: Resolve technical issues, track requests, and keep teammates informed.
• Asset management: Maintain device and software license inventories, coordinate device setup and logistics, and manage license assignments and renewals.
• Cybersecurity and compliance: Help maintain security controls, complete access and device reviews, and prepare audit evidence.
• Processes and tools: Maintain documentation, improve workflows, and support tool rollouts.

Qualifications

We’d love to hear from you if you:

• Around 3–5 years of experience in IT support, service desk, IT administration, or a similar role.
• Hands-on experience supporting MacBooks and troubleshooting macOS is required; experience with Chromebooks and ChromeOS is a plus.
• Experience troubleshooting user accounts and common workplace software.
• Familiarity with Google Workspace.
• Clear written and spoken English, with the ability to guide both technical and non-technical teammates.
• Strong organization and attention to detail—you can manage several requests, keep records accurate, and follow up proactively.
• Good judgment about when to solve an issue independently and when to ask for help.
• An understanding of basic security practices, including MFA, secure device setup, and access management.
• Curiosity and a willingness to learn new tools and processes.

What we offer

• Localized healthcare coverage designed to support you and your family’s well-being
• Flexible paid time off with a 3-week minimum, excluding holidays
• Company-wide “no internal meetings” Fridays to support focused, uninterrupted work
• A professional growth budget for technical training, conferences, certifications, language courses and other learning opportunities
• A monthly health and wellness allowance to support your physical and mental well-being
• Annual off-sites to connect with fellow Fluxonians in person
• A profit-sharing program so you benefit directly from our collective growth and success
• A paid sabbatical program to reset, recharge and gain a fresh perspective
• A competitive salary that reflects your expertise and experience

This role may use AI-assisted tools to support initial screening. All assessments and decisions are made by a human reviewer.