It Software Technical Lead

Nysa Biomed; Satara; On-site; INR 600,000 - 900,000; Full time

Job summary

Nysa Biomed is seeking an IT Support professional to manage and support our software applications and IT systems. You will troubleshoot issues, back up data, and coordinate with vendors for upgrades and implementations.

The role requires 3–5 years of hands-on experience in IT software support, ERP/HRMS knowledge, and strong communication skills. This is an on-site position in Satara, Maharashtra with responsibilities spanning networks, security, and MIS reporting.

Qualifications

• B.Sc. Computer Science / BCA / MCA is mandatory.
• 3 to 5 years of relevant IT Software / Application Support experience.
• Experience with ERP/HRMS and business applications is preferred.

Responsibilities

• Manage and maintain company software applications and business systems.
• Provide day-to-day technical support to employees and troubleshoot issues.
• Coordinate with software vendors for implementation, upgrades, and support.
• Monitor software performance and ensure smooth operation.
• Support ERP/HRMS/payroll/attendance/CRM and other business applications.
• Assist in database management, data backups, and data security.
• Coordinate with IT/network team for connectivity and infrastructure issues.
• Maintain IT assets, licenses, user access records, and documentation.

Skills

IT systems knowledge

Windows OS & MS Office

ERP/HRMS familiarity

SQL basics

Networking & sysadmin

Analytical problem-solving

Vendor coordination

Communication skills

Education

B.Sc. Computer Science / BCA / MCA

Tools

Zoho People

Zoho Payroll

ERP

CRM

Job description

To manage, maintain, and support the companys software applications, IT systems, user support, and technology-related requirements. The role will be responsible for ensuring smooth functioning of software applications, troubleshooting technical issues, and supporting employees in their day-to-day IT requirements.

Key Responsibilities

Software & Application Management

• Manage and maintain company software applications and business systems.
• Provide technical support for software-related issues.
• Coordinate with software vendors for implementation, troubleshooting, and upgrades.
• Monitor software performance and ensure smooth operation.

IT User Support

• Provide day-to-day technical support to employees.
• Troubleshoot hardware, software, network, email, and system-related issues.
• Install and configure operating systems, applications, and required software.
• Maintain IT assets, software licenses, and user access records.

ERP / HRMS / Business Applications

• Support ERP, HRMS, payroll, attendance, CRM, and other business applications.
• Coordinate with HR and other departments for system-related requirements.
• Ensure employee data and system information are maintained accurately.
• Support implementation and customization of new software solutions.

Database & Data Management

• Assist in database management and data maintenance.
• Perform regular data backup and ensure data availability.
• Maintain data security and access controls.
• Generate reports and support MIS requirements wherever required.

Network & System Coordination

• Coordinate with the IT/network team for connectivity and infrastructure issues.
• Monitor LAN, Wi-Fi, internet, printers, and other IT infrastructure.
• Identify and resolve system-related issues promptly.

IT Security

• Ensure proper user access and system permissions.
• Support antivirus, security updates, and system protection.
• Follow company IT security policies and procedures.
• Maintain confidentiality and security of company data.

Vendor & Project Coordination

• Coordinate with external IT/software vendors.
• Follow up for software development, customization, maintenance, and support.
• Participate in new software implementation and IT improvement projects.

Documentation & Reporting

• Maintain IT asset, software, license, and user-access records.
• Prepare IT-related reports and MIS.
• Maintain documentation of software configurations, issues, and resolutions.
• Ensure IT processes are properly documented.

Required Skills

• Strong knowledge of software applications and IT systems.
• Good knowledge of Windows OS, MS Office, and troubleshooting.
• Knowledge of ERP/HRMS and business applications.
• Basic knowledge of SQL/database management.
• Knowledge of networking and system administration.
• Good analytical and problem-solving skills.
• Ability to coordinate with software vendors and service providers.
• Good communication and interpersonal skills.
• Ability to work independently and manage multiple IT requirements.

Preferred Skills

• Experience in ERP / HRMS / Payroll / Attendance software.
• Experience in a manufacturing or pharmaceutical organization will be an advantage.
• Knowledge of Zoho People, Zoho Payroll, ERP, CRM or similar applications will be preferred.
• Knowledge of software implementation and user training.

Educational Qualification

Mandatory:

• B.Sc. Computer Science / BCA / MCA

Experience:

• 3 to 5 years of relevant IT Software / Application Support experience.