IT Service Manager

Hitachi Energy Ltd.; Bengaluru; On-site; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support financial safety

Job summary

Hitachi Energy Ltd. is seeking an IT Service Manager to design, build and operate automation-driven IT solutions aligned with business demands. The role focuses on governance, budgeting, and performance metrics to deliver reliable analytics platforms at scale.

You will lead internal teams and third-party partners, ensuring compliance and effective stakeholder communication while advancing IT delivery frameworks in a global environment.

Qualifications

• Master's or Bachelor's degree in computer science, engineering or business management.
• Experience delivering information technology automation solutions and services.
• Strong leadership and stakeholder management capabilities.

Responsibilities

• Process & Standards Management: define and operate automation solutions and IT strategy.
• Compliance & governance: ensure IT security, ITGC and data protection compliance.
• Service Management: manage budgets, SLAs/KPIs, and delivery with internal and third-party teams.
• Solution delivery: oversee design, build and implementation of analytics automation solutions.
• Stakeholder collaboration: align IT analytics capabilities with business needs.
• Operations: drive automation across the organization and lead teams.
• Advisory and communication: inform and coordinate changes impacting IT domains.

Skills

Portfolio management

Vendor management

Cross functional experience

Product management

Leadership

Education

Master's or Bachelor's degree in computer science, engineering or business management

Job description

The opportunity

We are looking for experienced professional to join as IT Service Manager. The aim is to provide effective, responsive IT design, build services and implement IT solutions based on the demand generated by the business, and to enable Hitachi Energy business with leading edge solutions to create long-term competitive advantage, leveraging new/advanced technologies

How you'll make an impact:

• Process & Standards Management: Partnering with IT and business design, build, implement and operate automation solutions. Execute and/or ensure execution of IT Strategy, Processes and Standards.
• Compliance & governance: Ensure service and analytics platform compliance with all relevant Hitachi Energy policies and regulations - IT security, ITGC, data protection, etc. Governance and Stakeholder management: drive delivery alignment with business and IT functions to ensure analytics needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Service Management: Financial management of the service. Lead a delivery team of internal employees and third-party service provider. Ensure service delivery adherence to defined SLAs and KPIs, and that SLAs and KPIs are fit for purpose. Providing input for budgeting. Managing assigned budget effectively and delivery of activities within agreed schedules and costs. Regularly updating actuals and forecast.
• Solution delivery: Manage service provider delivery performance. Partnering and in alignment with IT and Functions teams and the Business, using internal team and 3rd Party IT Suppliers to design, build and implement appropriate Automation Solutions, leading to improved efficiency or operational functionality. Working with the relevant stakeholders to ensure the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. Ensuring Analytics Platform is fit for purpose, user friendly and run in a sustainable manner. Actively participate in building end-to-end business cases and consolidating them into a strategic Analytics solution roadmap.IT Delivery in further developing, implementing and executing the Analytics capability. Ensuring delivery model is reflecting changing company needs and is in-line with IT delivery framework and model.
• Stakeholder cooperation's: collaborating with various stakeholders to understand demand towards Analytics capabilities as well as promoting those capabilities within the organisation.
• Operations: Drive operational alignment with Business and IT Functions to ensure various needs and opportunities are identified, prioritized, validated and communicated to all respective partners. Drive automation topic across the organization. Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating and developing teams within HR policies, for the benefit of both Hitachi Energy IT and the employee.
• Advisory and communication: Providing input for any incident, change or project that has, or might have, a major impact on the domain, and/or overall of IT. Informing relevant IT colleagues on any change or project activities which may have a major impact on the others' areas of responsibility.

Your background:

• Education & experience: A Master's or Bachelor's degree or equivalent in computer science, engineering or business management. Full functional knowledge across own functional area and affinity with technology of Analytics. A track record of successful delivery of information technology automation solutions and services
• Portfolio management: Experience in supporting the Business in prioritizing portfolio of projects and delivering agreed portfolio.
• Vendor management: Experience in running Analytics services with hybrid (internal/third party) teams on global scale. Experience with different engagement models with third-party providers - managed services, T&M, outcome-based.
• Cross functional experience: Exposure to business processes in various functional areas, cross functional knowledge and solid experience in support processes and organization.
• Product management: Experience with regards to technology use and introduction, agile / iterative product development life cycle.
• Soft & language skills: Leadership skills including the ability to influence effectively in a matrix environment. Proficiency in both spoken & written English language is required.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.