IT Service Management Representative

Accenture PLC; Pune District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Accenture PLC is seeking an IT Service Management Representative to oversee delivery and operation of IT production systems and services. You will monitor infrastructure components, ensure availability, and manage risks to services while fostering client relationships through effective service management practices.

You will collaborate with teams to address operational challenges, participate in incident resolution, and document processes to maintain high service standards across environments.

Qualifications

• Minimum 3 years of experience in Infrastructure Service Management.
• 15 years of full time education required.
• Role focuses on IT production systems availability and service management.
• Based at Pune office.

Responsibilities

• Oversee delivery of IT production systems and services to ensure availability.
• Collaborate with cross-functional teams to resolve incidents and improve services.
• Participate in incident, problem and change management processes.
• Monitor service performance and document processes for accuracy.
• Support junior team members and contribute to service management practices.

Skills

Infrastructure Service Management

IT service lifecycle management

Incident management

Problem management

Change management

Monitoring tools

Communication skills

Education

15 years full time education

Job description

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure components remain functional and accessible. The position focuses on maintaining service quality, managing risks associated with IT services, and fostering positive client relationships through effective service management practices. Collaboration with various teams to address operational challenges and uphold service standards is a key aspect of daily activities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Coordinate with cross-functional teams to ensure seamless service delivery and incident resolution.
• Monitor service performance and proactively identify areas for improvement to enhance client satisfaction.
• Assist in documenting processes and maintaining accurate records related to infrastructure service management.
• Support junior team members by sharing knowledge and providing guidance on service management practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong understanding of IT service lifecycle management and operational support processes.
• Experience with incident, problem, and change management frameworks.
• Ability to analyze service performance metrics and generate actionable insights.
• Familiarity with monitoring tools and techniques to ensure system availability and reliability.
• Excellent communication skills to effectively collaborate with technical teams and clients.

Additional Information:

• The candidate should have minimum 3 years of experience in Infrastructure Service Management.
• This position is based at our Pune office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.