IT Service Management Representative

8190 Acn Solutions Pvt.Ltd. Company; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture India is seeking an IT Service Management Representative to oversee delivery and operation of IT production systems and services in Indore. You will monitor availability, coordinate with stakeholders, and ensure service quality while mitigating risks.

The role emphasizes proactiveness, strong analytical skills, and collaboration with cross-functional teams to sustain high availability and client satisfaction in a fast-paced environment.

Qualifications

• Must Have Skills: Proficiency in Ab Initio.
• Experience required: minimum 7.5 years.
• Educational qualification: 15 years full time education.

Responsibilities

• Oversee delivery for IT production systems and services.
• Manage and monitor the IT service management lifecycle to ensure availability.
• Coordinate with multiple stakeholders to maintain service quality and mitigate risk.
• Provide operational support to keep production systems online and reliable.
• Support junior team members and drive continuous improvements in service delivery.

Skills

Ab Initio

Education

15 years full time education

Job description

Project Role

IT Service Management Representative

Project Role Description

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills

Ab Initio

Good to have skills

NA

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the service management lifecycle by coordinating with various stakeholders to maintain service quality and mitigate risks. Daily activities include managing operational support tasks to keep production systems and devices functioning optimally, while also addressing any issues that may impact service availability or client satisfaction. The role demands proactive engagement to uphold service standards and contribute to overall operational excellence.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure seamless service delivery and operational continuity.
• Monitor service performance metrics and implement improvements to enhance system reliability.
• Support junior team members by providing guidance and facilitating knowledge sharing.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Ab Initio.
• Strong understanding of data integration and processing workflows using Ab Initio.
• Experience in managing and troubleshooting production IT systems to ensure high availability.
• Ability to analyze system performance and implement corrective actions to mitigate risks.
• Familiarity with IT service management principles and operational support best practices.
• Effective communication skills to collaborate with diverse teams and stakeholders.

Additional Information

• The candidate should have minimum 5 years of experience in Ab Initio.
• This position is based at our Indore office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture