IT Service Management

Infosys; Pune District; On-site; INR 1,200,000 - 1,800,000; Part time

Job summary

Infosys in Pune is seeking an experienced IT Service Management professional to manage IT services, focusing on ITIL processes and cross-functional coordination. The role involves leading incident, problem, change, and release management, while driving platform modernization and automation initiatives.

The candidate will engage with stakeholders and vendors, manage financials, and demonstrate strong leadership in a collaborative, contract-based setting in Pune, Maharashtra, India.

Qualifications

• Strong background in IT Service Management (ITIL).
• Experience managing Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies.
• Excellent communication, leadership, and cross-functional coordination skills.
• Degree in relevant field.

Responsibilities

• Manage IT services, including Incident, Problem, Change, and Release Management.
• Utilize strong stakeholder, vendor, and financial management capabilities.
• Communicate effectively and demonstrate leadership and cross-functional coordination skills.
• Drive operational excellence, platform modernization, and automation initiatives.

Skills

ITIL

Incident management

Change management

Release management

Stakeholder management

Leadership

Cross-functional coordination

Communication

Education

Degree in relevant field

Tools

Testing Tools

Quality Engineering platforms

AI services

DevOps

Cloud technologies

Job description

IT Service Management

We are looking for an experienced IT professional to manage our IT services. The ideal candidate will have a strong background in IT Service Management (ITIL) and experience managing various technologies, including Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies.

Key Responsibilities

• Manage IT services, including Incident, Problem, Change, and Release Management.
• Utilize strong stakeholder, vendor, and financial management capabilities.
• Communicate effectively and demonstrate leadership and cross-functional coordination skills.
• Drive operational excellence, platform modernization, and automation initiatives.

Requirements

• Strong background in IT Service Management (ITIL).
• Experience managing Testing Tools, Quality Engineering platforms, AI services, DevOps, and cloud-based technologies.
• Excellent communication, leadership, and cross-functional coordination skills.
• Degree in relevant field.

Work Arrangements

• Location: Pune, Maharashtra, India.
• Job Type: Contract.