IT Service Management Representative

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking an IT Service Management Representative to oversee the delivery and operation of IT production systems and services. The role involves monitoring infrastructure services, ensuring availability, and actively managing the service lifecycle to uphold client satisfaction and mitigate risks.

Responsibilities include coordinating with cross-functional teams, documenting processes, and continuously improving service quality.

Qualifications

• Proficiency in Change Management.
• Strong understanding of IT service management principles and best practices.
• Experience with incident, problem, and change management processes within IT operations.

Responsibilities

• Independent SME capable and active in team discussions.
• Coordinate with cross-functional teams to ensure seamless service delivery.
• Monitor service performance and identify areas for improvement to enhance quality.
• Document processes and maintain records to support service management activities.

Skills

Change Management

Education

15 years education

Job description

Project Role

IT Service Management Representative

Project Role Description

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills

Change Management

Good to have skills

NA

Educational Qualification

15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure services remain available and reliable. The individual actively manages the service lifecycle, addressing any issues that arise to maintain client satisfaction and mitigate risks associated with service disruptions. Collaboration with various teams to coordinate activities and maintain operational stability is a key aspect of the daily routine.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Coordinate with cross-functional teams to ensure seamless service delivery and operational efficiency.
• Monitor service performance and proactively identify areas for improvement to enhance service quality.
• Assist in documenting processes and maintaining accurate records to support service management activities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Change Management.
• Strong understanding of IT service management principles and best practices.
• Experience with incident, problem, and change management processes within IT operations.
• Ability to analyze service disruptions and implement corrective actions effectively.
• Familiarity with tools and platforms used for monitoring and managing IT infrastructure services.

Additional Information

• The candidate should have minimum 2 years of experience in Change Management.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture