IT Service Management Representative

Accenture in India; Maharashtra; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accenture in India is seeking an IT Service Management Representative to oversee the delivery and smooth functioning of IT production systems and services from our Pune base. The role focuses on monitoring infrastructure service management processes to maintain client satisfaction and minimize risk to services, ensuring systems and devices stay online and accessible.

The position requires at least 3 years of hands-on experience with ServiceNow IT Operations Management, a 15-year educational

Qualifications

• 15 years of full-time education is required.
• Minimum 3 years of experience in ServiceNow ITOM.
• Based at Pune office, India.

Responsibilities

• Manage delivery for IT production systems and services and ensure availability.
• Proactively monitor and support infrastructure service management processes.
• Collaborate with cross-functional teams to address operational issues.
• Assist in continuous improvement of service management workflows and processes.
• Support incident and problem management activities to minimize disruptions.
• Independently contribute as an SME and participate in team discussions.

Skills

ServiceNow ITOM

IT monitoring

Incident management

Education

15 years full time education

Job description

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth functioning of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The individual ensures that production systems and devices remain operational and accessible, while proactively managing any risks that could impact service availability. Collaboration with various teams to address issues and maintain service continuity is a key aspect of daily activities, contributing to the overall stability and reliability of IT operations.

Roles & Responsibilities:

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Monitor and maintain the availability and performance of IT production systems and services.


• Collaborate with cross-functional teams to identify and resolve operational issues promptly.


• Assist in the continuous improvement of service management processes and workflows.


• Support incident and problem management activities to minimize service disruptions.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management.


• Experience with IT infrastructure monitoring and incident management tools.


• Strong understanding of IT service management lifecycle and best practices.


• Ability to analyze and troubleshoot complex IT operational issues.


• Familiarity with risk management and mitigation strategies in IT services.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.


• This position is based at our Pune office.


• A 15 years full time education is required.