IT Service Management Representative

Accenture in India; Gurugram District; On-site; INR 700,000 - 1,700,000; Full time

Job summary

Accenture in India seeks an IT Service Management Representative to oversee delivery and smooth functioning of IT production systems and services. The role focuses on proactive monitoring of infrastructure service management processes to maintain client satisfaction and minimize risk, ensuring systems and devices remain operational.

The position involves collaborating with multiple teams to address operational challenges, manage risks, and maintain service continuity across IT operations.

Qualifications

• Must have at least 5 years of experience in IT service management and ServiceNow IT Operations Management (ITOM).
• Experience in managing IT service delivery and operational support within complex environments.
• Strong understanding of IT infrastructure and service management lifecycle processes.

Responsibilities

• Oversee delivery and smooth functioning of IT production systems and services.
• Monitor service performance and implement improvements to enhance operational efficiency.
• Coordinate with stakeholders to align IT service delivery with business needs.
• Provide solutions to problems for their immediate team and across multiple teams.
• Support junior team members by providing guidance and facilitating knowledge sharing.

Skills

ServiceNow ITOM

Education

15 years full time education

Job description

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth functioning of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The position demands proactive management of risks associated with IT services, ensuring that production systems and devices remain operational and accessible. Collaboration with various teams to address operational challenges and maintain service continuity is a key aspect of daily activities, contributing to the overall stability and efficiency of IT operations.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to align IT service delivery with business needs.
• Monitor service performance and implement improvements to enhance operational efficiency.
• Support junior team members by providing guidance and facilitating knowledge sharing.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
• Experience in managing IT service delivery and operational support within complex environments.
• Strong understanding of IT infrastructure and service management lifecycle processes.
• Ability to analyze and mitigate risks impacting IT production systems and services.
• Skilled in coordinating cross-functional teams to resolve service issues and improve system availability.
• Competence in monitoring tools and techniques to ensure continuous service uptime.

Additional Information

• The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management.
• This position is based at our Pune office.
• A 15 years full time education is required.