Service Management Lead

Accenture PLC; Hyderabad; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Accenture PLC in Hyderabad is seeking a Service Management Lead to oversee the delivery of programs, projects, or managed services. You will coordinate contracts and foster shared service collaboration while maintaining strong relationships with stakeholders to support strategic objectives.

The role requires 15 years of experience in service management design and implementation and demands continuous alignment of goals with business priorities across teams.

Qualifications

• Must have skills: Proficiency in Service Management Framework Design and Implementation.
• Strong expertise in designing and implementing service management frameworks that align with organizational goals.
• Experience in contract management and coordinating shared services across diverse teams.
• Ability to develop and maintain strategic relationships with stakeholders and sponsors.
• Skilled in program and project delivery management within complex service environments.
• Competence in problem-solving and providing scalable solutions that impact multiple teams.

Responsibilities

• SME with deep knowledge and experience.
• Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across multiple teams.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Mentor and guide junior team members to foster professional growth and knowledge sharing.

Skills

Service Management Framework Design &

Education

15 years full time education

Job description

Project Role

Service Management Lead

Project Role Description

Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills

Service Management Framework Design and Implementation

Good to have skills

NA

Minimum Experience

15 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Service Management Lead, a typical day involves overseeing the successful delivery of various programs, projects, or managed services. This role requires coordinating multiple projects by managing contracts and facilitating shared service collaboration. The position also entails building and nurturing strong relationships with key stakeholders and sponsors to secure their engagement and support, thereby advancing the strategic objectives of the organization. The role demands continuous alignment of project goals with business priorities while ensuring smooth communication and coordination across different teams and service units.

Roles & Responsibilities

• Expected to be a SME with deep knowledge and experience.
• Should have Influencing and Advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Mentor and guide junior team members to foster professional growth and knowledge sharing.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Management Framework Design and Implementation.
• Strong expertise in designing and implementing service management frameworks that align with organizational goals.
• Experience in contract management and coordinating shared services across diverse teams.
• Ability to develop and maintain strategic relationships with stakeholders and sponsors.
• Skilled in program and project delivery management within complex service environments.
• Competence in problem-solving and providing scalable solutions that impact multiple teams.

Additional Information

• The candidate should have minimum 15 years of experience in Service Management Framework Design and Implementation.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

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