IT Order Management -Immediate joiners only

TPI Advisory Services; Bengaluru; On-site; INR 900,000 - 1,350,000; Full time

Job summary

TPI Advisory Services Bengaluru invites an IT Order Management Specialist to oversee end-to-end procurement of IT hardware, software and services. You will coordinate with internal stakeholders, vendors, procurement teams, and finance to ensure timely, accurate order processing and compliance.

The role covers intake, validation, PO creation, delivery tracking, asset management, invoice reconciliation, and reporting.

Qualifications

• Bachelor's degree or equivalent in IT, business, or supply chain.
• 3–4 years of IT procurement/order management or supply chain experience.
• Experience with service management tools (ServiceNow) and procurement systems (SAP/Oracle/Ariba/Coupa).
• Knowledge of IT hardware/software categories and licensing basics.
• Strong analytical skills and proficiency in Excel or reporting tools.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Order Intake & Validation: review IT requests, ensure complete requirements, justify and approve.
• Vendor Coordination & Quotation Management: raise quotes, evaluate pricing, track timelines.
• PO Creation & Tracking: create/process POs with GL codes and project mapping, close lifecycle.
• Delivery & Fulfillment Management: coordinate delivery, verify items, GRN processes, resolve delays.
• Asset & Inventory Coordination: tag/record assets in ITAM, manage lifecycle.
• Invoice Processing & Reconciliation: validate invoices vs PO/GRN/delivery, resolve discrepancies.
• Compliance & Documentation: maintain audit-ready docs and IT procurement guidelines.
• Reporting & Vendor Performance Insights: generate procurement/fulfillment reports, monitor spend and supplier metrics.
• Continuous Improvement: suggest workflow/process improvements and tool implementations.

Skills

ServiceNow

Procurement systems

IT hardware

IT software

Excel

Stakeholder mgmt

Communication

Education

Bachelors degree in Information Technology

Business Administration

Supply Chain

Tools

SAP

Oracle

Ariba

Coupa

Job description

Job Description: IT Order Management Specialist

Position Summary

The IT Order Management Specialist will be responsible for managing endtoend procurement activities for IT hardware, software, and services. This role will coordinate with internal stakeholders, vendors, procurement teams, and finance to ensure timely, accurate, and compliant order processing. The ideal candidate brings strong attention to detail, stakeholder management skills, and handson experience in IT procurement operations

.Key Responsibilities

1. Order Intake & Validation

• Review and validate IT requests received through systems such as ServiceNow or procurement portals.
• Ensure completeness of requirements, business justification, technical specifications, and approvals.
• Confirm alignment with IT standards, product catalog, and procurement policies.

2. Vendor Coordination & Quotation Management

• Raise quote requests to approved vendors and evaluate responses.
• Validate pricing against master agreements, rate cards, and negotiated terms.
• Track quote timelines and coordinate revisions as required.

3. Purchase Order (PO) Creation & Tracking

• Create and process Purchase Orders with accurate GL codes, cost centers, and project mapping.
• Work closely with procurement teams for approval workflows.
• Track PO lifecycle until fulfillment and ensure timely closure or amendments when needed.

4. Delivery & Fulfillment Management

• Coordinate with vendors, logistics, warehouse, and IT operations for delivery tracking.
• Verify received items against PO specifications and initiate GRN (Goods Receipt Note) processes.
• Escalate delays or mismatches and ensure timely resolution.

5. Asset & Inventory Coordination

• Ensure all delivered assets are tagged and recorded in IT Asset Management (ITAM) systems.
• Support asset lifecycle processes including assignment, movement, returns, and retirement.

6. Invoice Processing & Reconciliation

• Validate invoices against PO, GRN, and delivery records.
• Resolve discrepancies with vendors and finance teams.
• Facilitate timely approvals to avoid credit holds or late fees.

7. Compliance & Documentation

• Maintain complete order documentation for audit readiness.
• Ensure adherence to IT procurement guidelines, security standards, and contracting policies.
• Support internal and external audit requirements.

8. Reporting & Vendor Performance Insights

• Generate weekly/monthly procurement and fulfillment reports.
• Track spend, order cycle time, and supplier performance metrics.
• Provide insights to procurement, finance, and IT leadership for optimization.

9. Continuous Improvement

• Recommend improvements in ordering workflows, vendor processes, and automation opportunities.
• Help refine SOPs and support implementation of new procurement or ITSM tools.

Required Qualifications

• Bachelors degree in Information Technology, Business Administration, Supply Chain, or related field.
• 3–4 years of experience in IT procurement, order management, or supply chain operations.
• Experience with service management tools (e.g., ServiceNow) and procurement systems (SAP/Oracle/Ariba/Coupa).
• Knowledge of IT hardware/software categories and basic understanding of licensing models.
• Strong analytical skills and proficiency in Excel or reporting tools.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Experience in IT Asset Management (ITAM) or IT Service Management (ITSM).
• Familiarity with contract terms, rate cards, and vendor management.
• Exposure to global procurement operations and crossfunctional collaboration.
• Certifications such as ITIL, CSCP, or procurement-related credentials are a plus.

Key Competencies

• Attention to detail
• Processdriven with strong organizational skills
• Ability to multitask and manage deadlines
• Vendor and stakeholder coordination
• Problemsolving and escalation management
• Data-driven decision-making