IT Operations Transformation Lead (f/m/x)

Sii Ukraine LLC; Bengaluru; Híbrido; INR 4.000.000 - 9.000.000; Jornada completa

Descripción de la vacante

Sii Ukraine LLC seeks a very senior Application Support Transformation Lead / ITSM Transformation Consultant to elevate Grid Integration's Application Support and Operational Excellence. The role is hybrid, based in Bangalore, and focuses on strategic transformation rather than BAU.

The candidate will assess ~200 applications across multiple vendors, define a practical 6-month roadmap, and lead initiatives in process optimization, automation, and AI/GenAI adoption to boost service quality and

Formación

• 17+ years of IT service management and application support experience.
• Proven transformation of large, multi-vendor environments.
• Strong ITIL/ITSM and AMS background.
• Ability to build business cases and executable roadmaps.

Responsabilidades

• Assess current Application Support operating model and multi-vendor setup.
• Define a practical 6-month improvement and transformation roadmap.
• Drive process optimization, automation, and AI/GenAI adoption.
• Challenge current ways of working and vendor performance; translate to roadmap.

Conocimientos

ITIL/ITSM background

AMS background

Vendor management

Transformation of large multi-vendor环境

Descripción del empleo

We are looking for a very senior Application Support Transformation Lead / ITSM Transformation Consultant to support the client - Grid Integration in taking its Application Support and Operational Excellence practices to the next level.

The environment consists of approximately 200 applications managed by multiple external vendors. Existing Operational Excellence practices, including SLAs and KPIs, are already established. The key objective of this engagement is to assess the current Application Support operating model and define a practical 6-month improvement and transformation roadmap focused on process optimization, automation, AI/GenAI adoption, service quality, and operational efficiency.

The ideal candidate will bring 17+ years of experience, a strong ITIL/ITSM and AMS background, and proven experience transforming large, complex, multi-vendor application support environments.

This is a strategic transformation role rather than a traditional BAU Application Support position. The successful candidate should be able to assess the existing environment, challenge current ways of working and vendor performance, identify opportunities, build a business case, prioritize initiatives, and translate recommendations into an executable roadmap

The role is hybrid, based out of Bangalore.