Transformation Manager

Capgemini; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini is seeking a professional in Navi Mumbai to drive productivity and transformation initiatives for large AMS accounts. The role involves acting as a second-in-command to the Engagement Manager, ensuring delivery excellence and cost optimization.

The ideal candidate will have extensive experience in Application Maintenance Delivery, strong transformation expertise, and a solid understanding of ITIL processes. This position offers an opportunity to manage senior stakeholders and drive service improvements.

Qualifications

• Extensive experience in Application Maintenance Delivery across technologies (SAP, BI, CCA preferred).
• Strong transformation & continuous improvement expertise.
• Data-driven mindset with ability to measure ROI.
• Stakeholder management, communication, and change management capabilities.
• Solid understanding of ITIL processes and governance.

Responsibilities

• Own and drive productivity improvement and transformation initiatives.
• Act as second-in-command to Engagement Manager.
• Lead transformation levers such as Automation and Gen AI.
• Manage senior stakeholders across client and internal teams.
• Ensure strong ITIL-based service management and KPI improvement.

Skills

Application Maintenance Delivery

Automation

Data Analysis

Stakeholder Management

ITIL processes

Job description

Your Role

• Own and drive productivity improvement and transformation initiatives for large AMS accounts (250+ FTEs).
• Act as second-in-command to Engagement Manager, ensuring delivery excellence and cost optimization.
• Lead transformation levers such as ZeroOps, Automation, Gen AI, and Problem Management.
• Manage senior stakeholders across client and internal teams, ensuring alignment and execution.
• Ensure strong ITIL-based service management (Incident, Problem, Knowledge Mgmt) and KPI/ SLA improvement.

Your Profile

• Extensive experience in Application Maintenance Delivery across technologies (SAP, BI, CCA preferred).
• Strong transformation & continuous improvement expertise (Automation, RPA, Gen AI, Lean/Six Sigma).
• Data-driven mindset with ability to measure ROI, analyze KPIs, and drive service improvements.
• Stakeholder management, communication, and change management capabilities.
• Solid understanding of ITIL processes, industrialization, cost optimization, and large-scale delivery governance