IT Operations Support Specialist

TekWissen LLC; Chennai; Ibrido; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

TekWissen LLC, Chennai, is seeking an IT Operations Support Specialist to lead Intune administration for Windows, iOS, and Android endpoints in a hybrid setup. You will manage enrolment, compliance, and configuration profiles while partnering with Azure AD and ITSM processes to ensure service stability.

The role requires strong PowerShell scripting, automation skills, and hands-on experience with Autopilot provisioning, MDM, and Enterprise security compliance.

Competenze

• Experience with Microsoft Intune administration for enterprise endpoints.
• Hands-on experience with MDM solutions and ITIL processes.
• Experience coordinating with support teams and managing major incidents.

Mansioni

• Manage and maintain Microsoft Intune for Windows, iOS, and Android devices.
• Handle device enrolment, compliance policies, app protection, and configuration profiles.
• Troubleshoot Intune issues: enrolment failures, compliance errors, and deployment failures.
• Collaborate with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.
• Support Autopilot provisioning and policy enforcement for end-user devices.
• Ensure endpoint security and compliance per enterprise policies.
• Act as L2/L3 support for incident resolution and RCA analysis.
• Maintain incident logs and knowledge base; meet SLAs for resolution.

Conoscenze

Intune

PowerShell

Azure AD

ITIL

MDM

Troubleshooting

Endpoint Management

Autopilot

Coppilot Copilot AI

Automation

Formazione

Bachelor's Degree

Master's Degree

Strumenti

SCCM

Co-management

Copilot Studio Agent

Power Platform

Intune Graph API

Descrizione del lavoro

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place - one that benefits lives, communities and the planet

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid (4 Days work From Office)

Position Description:

• We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations.
• The candidate should have hands‑on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues.
• This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability.

Skills Required:

• Microsoft Windows, System Administration, Microsoft Azure, PowerShell, Authentication, Developing Automation Scripts, AI

Must Have Skills:

• Excellent experience of Microsoft Intune focused on Autopilot enrolment, Device Pre‑provisioning Configuration troubleshooting (Enterprise large account handled more than ~50k endpoints)
• Proficiency in Entra ID Management, Conditional Access, troubleshooting Authentication issues.
• Proficiency in PowerShell scripting automation and proactive remediations
• Excellent experience in troubleshooting in Windows administration – Experience in creating custom applications and integrating with Autopilot
• Experience in configuring and deploying PKI certificates to Windows, IOS and Android devices

Skills Preferred:

• Endpoint Security, Power Apps, Microsoft Office, IT Operations

Experience Required:

• Specialist Exp: 5+ experience in relevant field

Experience Preferred:

• 5+ in Windows Client OS Administration and SNOW experience
• Hands on experiencing creating Intune applications and custom solutions using Powershell or Copilot AI

Good To Have Skills:

• Experience with SCCM and Co‑management
• Strong understanding of endpoint management and security.
• Hands on experience in developing Copilot Studio Agent or Power Platform solutions.
• Excellent Troubleshooting skills in M365 Platform services
• Communicating the large‑scale issues to the clients leadership and ITSM process compliance.

Education Required:

• Bachelors Degree, Masters Degree

Education Preferred:

• Certification Program

Roles Responsibilities:

Intune Administration Endpoint Management:

• Manage and maintain Microsoft Intune for Windows, iOS, and Android devices.
• Handle device enrolment, compliance policies, app protection, and configuration profiles.
• Troubleshoot and resolve Intune‑related issues such as enrolment failures, compliance errors, and software deployment failures.
• Work with Azure AD, Conditional Access, SCCM (co‑management), and Group Policies.
• Support Autopilot provisioning and policy enforcement for end‑user devices.
• Ensure endpoint security and compliance as per enterprise security policies.

Incident Management Troubleshooting:

• Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).
• Work closely with Service Desk / GIM, SME teams, and vendors (Microsoft) for troubleshooting.
• Perform root cause analysis (RCA) and contribute to permanent fixes.
• Maintain incident logs, documentation, and knowledge base for recurring issues.
• Ensure adherence to SLAs for issue resolution and incident response.

Service Improvement Automation:

• Identify trends in incidents and recurring problems to improve service stability.
• Automate manual tasks using PowerShell, Intune Graph API, and automation tools.
• Assist in developing SOPs, technical playbooks, and troubleshooting guides (KBAs).
• Provide input to process improvements and optimization initiatives.

Stakeholder Communication Management:

• Collaborate with Client engineering Teams and support teams to address any staging issues.
• Participate in technical discussions, problem‑solving sessions, and weekly service reviews.
• Maintain transparency in incident handling and provide timely updates to leadership.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.