IT Support Specialist

Keywords Studios; Pune District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Hybrid setup

Worker’s insurance

Paid Time Offs

Job summary

Dormont Manufacturing Co is seeking an IT Support Specialist to manage day-to-day operations, ensuring technical support for users in India and beyond. You will administer systems, respond to ticket requests, and support IT equipment.

The role requires a minimum of 2 years experience in Level 1 IT support, knowledge of macOS and Windows environments, and a hands-on approach with tools like JAMF, Google Workspace, and Azure AD. A hybrid setup and various employee benefits are offered.

Qualifications

• Minimum of 2+ years providing Level 1 IT support.
• Experience in macOS and Windows environments.
• Hands-on experience in JAMF and Google Workspace.

Responsibilities

• Ensure day-to-day IT operations and technical support.
• Administer, set up and support macOS and Windows systems.
• Provide helpdesk support for end-user system implementations.
• Respond to help desk ticket requests.
• Support IT equipment and infrastructure.
• Keep documentation updated.
• Manage onboarding and offboarding activities.

Skills

Level 1 IT support

macOS

Windows

JAMF

Google Workspace

Azure AD

Atlassian (Jira & Confluence)

security tools (Crowdstrike, Paloalto)

Tools

Atlassian (Jira & Confluence)

Crowdstrike

Slack

Google Meet

Paloalto Network

Job description

About the Team

The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.

About the Role

• Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support.
• Administration, setup and support of macOS and Windows-based systems
• Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
• Work closely with help desk team members to drive productivity and customer satisfaction.
• Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
• Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network).
• Keep our documentation up-to-date and add new documents when necessary.
• Manage Onboarding (Account Creation & Laptop Setup) and Offboarding (Access removal & Laptop reclaim) activities.

Requirements

• A minimum of 2+ years of experience in providing Level 1 IT support.
• Experience working in macOS and Windows-based environments.
• Hands‑on experience in JAMF and Google Workspace
• Experience with Onelogin and knowledge of SaaS tools like Atlassian (Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus.
• Have hands‑on experience working on Azure AD for user management.
• Well versed with security tools like Crowdstrike, Paloalto network.
• Ready to work in shifts.

Benefits

• Hybrid setup
• Worker’s insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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