Senior IT Specialist

ZeroFox; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Innovative company culture

Opportunity for professional growth

Job summary

ZeroFox is looking for a Sr. IT Specialist to join their Bengaluru office and support their corporate IT needs. The candidate will manage IT operations, assist global teams, and oversee employee onboarding and offboarding.

This role requires strong problem-solving skills, proficiency with various IT tools, and the ability to support distributed teams across different time zones. Knowledge of MDM and IdP platforms is crucial for success.

Qualifications

• 3+ years of IT support experience.
• 1+ years with hardware and software, especially Apple laptops.
• Experience with MDM for device enrollment and policy enforcement.

Responsibilities

• Respond to IT requests from employees via various channels.
• Support the India office across time zones.
• Resolve employee issues through teamwork.

Skills

IT support experience

MDM platform experience

IdP solution proficiency

ITSM tools experience

Problem-solving skills

Communication skills

Multitasking abilities

Written and spoken English

Education

Bachelor's degree in Computer Science or related field

Tools

Jamf Pro

Intune

Okta

Azure AD

ServiceNow

Jira Service Management

Job description

OPPORTUNITY OVERVIEW

ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding.

Role and Responsibilities

• Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system.
• Support the India office and global teams, handling incidents and requests across time zones.
• Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates.
• Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions.
• Develop and maintain standard operating procedures and IT documentation.
• Procure, configure, and stage devices (laptops, peripherals, mobile) fully before a new hire's first day.
• Enroll devices via MDM (e.g., Jamf, Intune, Kandji) and provision accounts through IdP platforms (e.g., Okta, Azure AD) with appropriate SSO, MFA, and access rights.
• Coordinate with HR and department leads to complete onboarding tasks on schedule for local and global hires.
• Execute offboarding procedures — account deprovisioning, device retrieval or remote wipe, and license reclamation.
• Maintain an accurate catalog of hardware assets, software licenses, and user assignments.
• Administer MDM and IdP platforms for policy configuration, compliance, and user lifecycle management across global endpoints.
• Manage ITSM tools for incident tracking, change management, and asset management.
• Perform hardware installation, configuration, troubleshooting, upgrades, and repairs for computers, handheld devices, and peripherals.
• Work with the systems team to ensure applications are patched on time per security and compliance requirements.

Required Qualifications and Skills

• 3+ years of IT support or similar experience.
• 1+ years working with various hardware and software, including Apple laptops.
• Hands-on experience with MDM platforms (Jamf Pro, Intune, or Kandji) for device enrollment, policy enforcement, and compliance.
• Proficiency with IdP solutions (Okta, Azure AD, or OneLogin) including SSO, MFA, and user lifecycle management.
• Experience with ITSM tools (ServiceNow, Jira Service Management, Zendesk or Freshservice) for ticketing, SLA tracking, and asset management.
• Proven ability to manage IT onboarding and offboarding end-to-end.
• Ability to support distributed teams across multiple time zones.
• Strong problem-solving, communication, and multitasking skills.
• Fluent in written and spoken English.
• Availability to work occasional evenings and weekends.

Desired Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Prior experience supporting employees across India and global offices.

Benefits

• Amazing Product: ZeroFOX has created a paradigm shifting cyber security product
• Awesome Culture: ZeroFOX is a community – most describe our team as a group of close knit, incredibly talented, and highly caffeinated people. All are encouraged and required to incorporate innovative ideas and prototypes into our product. Suggestions around streamlining communication, development practices and operations are welcomed
• Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition
• Benefits: Competitive compensation andbenefitspackage available