IT Operations Analyst

Jobtailor; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Jobtailor in Bengaluru is seeking an IT Support professional to deliver hands-on help for employees, handling onboarding, equipment setup, and day-to-day troubleshooting across macOS, Windows, and mobile devices. You will manage access and security in Google Workspace, Okta, Slack, and other SaaS tools, while keeping asset inventories up to date.

This role requires strong customer service, clear communication, and the ability to thrive in a fast-growing, global team.

Qualifications

• Minimum 2+ years of IT support experience in startups or tech environments.
• Strong troubleshooting skills across macOS, Windows, and mobile (iOS/Android).
• Experience with Google Workspace, Okta SSO/MFA, Slack, and other SaaS tools.
• Customer-focused mindset with proactive communication and quality service.
• Basic networking knowledge (Wi-Fi, VPNs, firewalls, IP troubleshooting).
• Excellent communication and ability to work with non-technical teams.
• Thrives in a fast-growth, global environment.

Responsibilities

• Provide onboarding and offboarding support including provisioning/deprovisioning accounts and hardware setup.
• Troubleshoot employee issues with apps, devices, access, peripherals, printers, and video conferencing.
• Support meeting room tech and hybrid events to ensure quality A/V.
• Manage user accounts, access, and security in Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, procurement.
• Support basic security best practices and IT policy enforcement.
• Collaborate with IT on automation, documentation, and process improvements.
• Identify recurring problems and collaborate with system owners to implement permanent fixes.

Skills

Troubleshooting

Customer service mindset

Communication

Stakeholder management

Networking concepts

Adaptability

Problem solving

Tools

Google Workspace

Okta (SSO/MFA)

Slack

SaaS tools

Job description

Overview

Create a great employee experience through hands-on IT support for employees in our Bengaluru office.

Responsibilities

• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

Requirements

• Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
• A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
• Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
• Strong communication and stakeholder management skills, especially with non-technical teams.
• Ability to thrive in a fast-paced, high-growth, and global environment.