IT Operations Analyst, Bengaluru

Harvey; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Harvey in Bengaluru is seeking an IT Operations Analyst to join our BizTech team and deliver seamless IT support for employees from onboarding through their lifecycle.

You will provision and deprovision accounts, troubleshoot devices and apps, manage security settings across Okta, Google Workspace, and Slack, and help enable smooth hybrid meetings. Join us to build reliable tech experiences for a fast-growing global workforce.

Qualifications

• 2+ years of IT support experience in a startup or tech environment.
• Proficient with macOS, Windows, and mobile devices.
• Experience with Google Workspace and Okta SSO/MFA.
• Strong customer service mindset with focus on user experience.
• Good networking basics (Wi‑Fi, VPN, firewalls).
• Excellent communication and stakeholder management.
• Ability to thrive in a fast-paced, global setting.

Responsibilities

• Provide hands-on IT support to Bengaluru employees.
• Onboard/offboard users, provisioning and deprovisioning accounts.
• Troubleshoot applications, laptops, access, peripherals, printers, and video conferencing.
• Support meeting room tech and hybrid meetings.
• Manage user accounts and security settings across SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs.
• Support basic security practices and IT policy enforcement.
• Collaborate on automation, documentation, and process improvements.
• Identify recurring problems and root causes with system owners.

Skills

IT support

macOS

Windows

Mobile devices

Google Workspace

Okta SSO/MFA

Slack

Customer service

Networking basics

Communication skills

Stakeholder management

Fast-paced environment

Job description

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product‑market fit, and world‑class investor support, we’re scaling fast and defining a new category in real time. Our team moves fast, takes ownership, and is deeply committed to the mission—operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job’s Not Finished.

Role Overview

We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands‑on IT support in our Bengaluru office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.

What You’ll Do

• Create a great employee experience through hands‑on IT support for employees in our Bengaluru office.
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high‑quality A/V experiences.
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Assist with basic security best practices and help enforce IT policies.
• Collaborate with the IT team on automation, documentation, and process improvements.
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently.

What You Have

• Minimum 2+ years of IT support experience in a fast‑paced startup or tech environment.
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
• A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
• Familiarity with basic networking concepts (Wi‑Fi, VPNs, firewalls, IP troubleshooting).
• Strong communication and stakeholder management skills, especially with non‑technical teams.
• Ability to thrive in a fast‑paced, high‑growth, and global environment.

Legal

Depending on your location, an Applicant Privacy Notice may apply to you.

Harvey is an equal‑opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail].