Assistant IT Officer

Bernhard Schulte Shipmanagement; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Professional development

Collaborative environment

Diverse projects

Job summary

Bernhard Schulte Shipmanagement in Mumbai is seeking an IT Officer to provide reliable, secure and user-focused technology support across the organisation. You will maintain IT systems, assist users, manage hardware and software, and contribute to the continuous improvement of the IT infrastructure.

The role involves first- and second-line support, incident management, configuring devices, administering user accounts, supporting Microsoft 365 and Windows, and helping implement cybersecurity

Qualifications

• Experience in IT support, service desk or IT officer role.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on hardware, networking and device management experience.
• Experience with user account administration and access control.

Responsibilities

• Provide first- and second-line IT support for hardware, software and network issues.
• Respond to service desk requests and resolve incidents within SLAs.
• Install, configure and maintain computers, laptops and printers.
• Administer user accounts, permissions and email access.
• Support Microsoft 365, Windows OS, cloud services and applications.
• Monitor systems and security, escalate complex issues as needed.
• Assist with updates, backups, DR and business continuity procedures.
• Maintain records of assets, licences and incidents.
• Help implement cybersecurity policies and password management.
• Provide training and guidance to users of varying IT experience.
• Coordinate with external suppliers for maintenance and support.
• Contribute to IT projects, upgrades and improvements.

Skills

Windows OS

Microsoft 365

Networking

Troubleshooting

IT security

Identity management

Service desk

Documentation

Hardware support

Communication

Education

IT-related qualification

Tools

Ticketing systems

Active Directory

Job description

As an IT Officer in BSM, you will provide reliable, secure and user-focused technology support across the organisation. The successful candidate will maintain IT systems, support users, manage hardware and software, and contribute to the continuous improvement of the organisation’s IT infrastructure.

Key Responsibilities

• Provide first- and second-line IT support to employees, resolving hardware, software, network and access issues.
• Respond to service desk requests, diagnose faults and manage incidents through to resolution within agreed service levels.
• Install, configure and maintain computers, laptops, mobile devices, printers, peripherals and other IT equipment.
• Administer user accounts, permissions, email accounts and access to business applications.
• Support Microsoft 365, Windows operating systems, cloud services and other organisational systems.
• Monitor IT systems, networks and security controls, escalating complex issues where required.
• Assist with system updates, software deployments, backups, disaster recovery and business continuity procedures.
• Maintain accurate records of IT assets, licences, configurations, incidents and support activity.
• Help implement and maintain cybersecurity policies, including endpoint protection, password management and access control.
• Provide clear guidance, training and technical advice to users with varying levels of IT experience.
• Work with external suppliers and service providers to coordinate maintenance, repairs and technical support.
• Contribute to IT projects, system upgrades and process improvements.

Skills and Experience

• Previous experience in an IT support, IT technician, service desk or IT officer role.
• Strong knowledge of Windows operating systems, Microsoft 365 and common business applications.
• Practical understanding of computer hardware, networking, Wi‑Fi, printers and mobile devices.
• Experience with user account administration, permissions and identity management.
• Awareness of IT security principles, data protection and secure technology practices.
• Experience using service desk or ticket management systems.
• Strong troubleshooting and problem‑solving skills, with the ability to prioritise competing requests.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly to non‑technical users.
• Strong organisational skills and attention to detail.
• Ability to work independently and collaboratively as part of a wider team.

Desirable Qualifications

• A relevant qualification in information technology, computer science or a related subject.
• CompTIA A+, Network+ or Security+ certification.
• Microsoft certification, such as Microsoft 365 Fundamentals or an equivalent qualification.
• ITIL Foundation certification or experience working within IT service management processes.
• Experience supporting cloud‑based systems, virtual environments or network infrastructure.

What We Offer

• Opportunities for professional development and technical training.
• A collaborative and supportive working environment.
• Involvement in a varied range of IT projects and technology improvements.
• A role with scope to develop technical expertise and progress within the organisation.
• Competitive salary and benefits package.