IT Manager-HOD

United HR Solutions Pvt. Ltd.; Ahmedabad District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

United HR Solutions Pvt. Ltd. seeks an experienced IT Head to lead the IT Department across manufacturing locations.

You will shape IT strategy, governance, and budgets while driving ERP initiatives and cybersecurity resilience. This senior role partners with management to enable reliable operations and digital transformation. Ideal candidates will have 15–20 years in IT with hands-on ERP experience, strong leadership, and vendor management skills to steer multi-location IT delivery and

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related discipline with strong fundamentals.
• 15–20 years in IT with 3–5 years in IT Head / HOD role, preferably in manufacturing.
• Hands-on ERP experience including implementations, upgrades, or transformations.
• Strong leadership, stakeholder management, and budgeting capability.
• Deep knowledge of IT strategy, security, data governance, and compliance.

Responsibilities

• Lead the IT Department as HOD, directing IT teams across locations.
• Develop IT strategy, operating plans, policies, roadmaps, and budgets.
• Serve as principal technology partner to management and HODs, translating requirements into secure, scalable IT solutions.
• Own ERP and core business applications landscape, drive standardization and governance.
• Ensure high availability, cybersecurity controls, and alignment with plant IT/OT needs.

Skills

IT strategy & governance

ERP & business applications

Cybersecurity & IAM

IT infrastructure & networking

Vendor & budget management

Education

Bachelor's in IT/CS/Engineering

Master’s degree / MBA preferred

Job description

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Electronics/Communication Engineering, or a related discipline (Master’s Degree / MBA preferred).

Experience Required:

• 15–20 years of progressive experience in Information Technology, preferably within manufacturing / process industries, with at least 3–5 years in an IT Head / HOD role.
• Proven track record of managing enterprise IT infrastructure, ERP/business applications, cybersecurity, and multi-location IT operations is mandatory.
• Hands‑on experience in at least one major ERP implementation, upgrade, or transformation project, including process mapping, master data, UAT, go‑live, user adoption, and post‑go‑live stabilization.
• Strong leadership, decision‑making, stakeholder management, and people management abilities.
• Strong understanding of IT strategy, enterprise architecture, infrastructure, networking, servers, storage, cloud services, end‑user computing, and communication systems.
• Expertise in ERP and business applications across Finance, Procurement, Stores, Sales, Production, Maintenance, Quality, HR/Payroll, and Management Information Systems.
• Strong knowledge of cybersecurity including identity and access management, endpoint security, firewalls, email security, vulnerability management, patching, logging/monitoring, and incident response.
• Experience in backup architecture, disaster recovery (DR), business continuity, high availability, and periodic recovery testing.
• Understanding of manufacturing IT/OT environments and secure coordination with plant automation teams for DCS/PLC/SCADA networks, industrial connectivity, historians, and shop‑floor data integration.
• Strong capability in data governance, master data management, dashboards, analytics, reporting, and integration between ERP and other operational systems.
• Working knowledge of digital transformation, workflow automation, mobile applications, AI‑enabled tools, and practical use cases that improve productivity and decision‑making.
• Strong project management, vendor management, contract/SLA management, IT asset management, licensing, and annual budget control skills.
• Knowledge of IT policies, audit controls, software licensing, data privacy, ISO/Information Security practices, and relevant statutory/compliance requirements.

Key Responsibilities:

• Lead the Information Technology Department as HOD, managing the IT team and ensuring reliable support to all business functions and operating locations.
• Develop the IT strategy, annual operating plan, policies, standards, technology roadmap, and budgets aligned with business objectives.
• Act as the principal technology partner to management and functional HODs, translating business requirements into practical, secure, and scalable IT solutions.

ERP & Business Applications

• Own the ERP and core business application landscape and ensure systems are properly configured, controlled, integrated, documented, and effectively used by all departments.
• Drive process standardization, workflow controls, master data governance, user‑role design, UAT, change management, and user adoption for ERP and application enhancements.
• Ensure timely resolution of application issues and maintain a prioritized improvement pipeline based on business impact, control requirements, and return on investment.

IT Infrastructure, Network & Cybersecurity

• Ensure high availability, performance, and security of LAN/WAN, internet links, Wi‑Fi, servers, cloud services, storage, endpoints, email, telephony, CCTV/IT interfaces, and other critical IT infrastructure.
• Establish and enforce cybersecurity controls covering user access, privileged accounts, endpoint protection, firewalls, patching, vulnerability remediation, phishing/email security, and security monitoring.
• Coordinate periodic security assessments, access reviews, incident response exercises, and corrective actions to reduce cyber and operational technology risks.

Manufacturing Systems & IT/OT Coordination

• Work closely with Production, Electrical, Instrumentation, Maintenance, and Automation teams to ensure secure and reliable connectivity between enterprise systems and plant operational systems.
• Define appropriate segregation, access control, backup, monitoring, and change‑management practices for plant networks and interfaces involving DCS, PLC, SCADA, historians, weighbridges, laboratories, packing/dispatch, and other shop‑floor systems.
• Support projects for automated data capture and system integration so that production, quality, maintenance, energy, inventory, and dispatch information is available accurately and on time.

Data, MIS & Digital Transformation

• Establish a reliable management information architecture with standard definitions, controlled data sources, automated reports, dashboards, and role‑based access to business information.
• Drive digitalization of manual processes using workflows, mobile applications, automation, analytics, and other fit‑for‑purpose technologies.
• Evaluate and implement practical AI‑enabled solutions where they can improve productivity, analytics, document processing, knowledge access, maintenance, customer service, or decision support while maintaining appropriate data controls.

Business Continuity, Governance & Compliance

• Maintain robust backup, disaster recovery, and business continuity arrangements for critical systems; define RPO/RTO requirements and conduct periodic restoration and DR testing.
• Maintain IT policies, standard operating procedures, system documentation, asset registers, software/license records, access‑control matrices, and audit evidence.
• Ensure timely closure of internal/external audit observations, cybersecurity findings, compliance gaps, and technology‑related risks.

Vendor, Budget & Service Management

• Plan and control IT CAPEX/OPEX, licenses, maintenance contracts, telecom costs, cloud subscriptions, and technology purchases with focus on reliability and total cost of ownership.
• Manage IT vendors and service providers through clear scopes, SLAs, performance reviews, escalation mechanisms, and competitive commercial evaluation.
• Establish service‑management KPIs covering uptime, ticket response/resolution, recurring incidents, cybersecurity compliance, project delivery, user satisfaction, and system adoption.

People Development

• Build, mentor, and motivate a competent IT team with clear roles, accountability, succession plans, and capability development.
• Conduct regular training and awareness programs on ERP usage, cybersecurity, data discipline, digital tools, and company IT policies.
• Foster a culture of service orientation, ownership, documentation, continuous improvement, and proactive problem‑solving across the IT function.