IT Head

Italia Group; Ahmedabad District; On-site; INR 9,000,000 - 15,000,000; Full time

Job summary

Italia Group is seeking an IT Head to lead technology across its manufacturing plants and business operations. This business-enablement role will drive reliability, digital transformation, cybersecurity, data, and automation ROI across manufacturing, supply chain, and commercial functions.

The role covers IT infrastructure, ERP, CRM, plant automation, and data analytics with a focus on measurable ROI and cross-functional collaboration.

Qualifications

• Bachelor's degree in Computer Science, IT, or Engineering.
• 12–15+ years IT experience, including 3–5+ years in manufacturing/plant environments.
• Experience with CRM, integrations/middleware, BI/analytics.
• Plant automation / IIoT / MES / sensors knowledge.
• Cybersecurity awareness (ISO 27001/NIST, OT/IT security).
• Strong cross‑functional stakeholder and vendor management.
• Budget ownership and vendor negotiation experience.

Responsibilities

• Oversee IT Infrastructure & Operations across plants and offices, ensuring uptime and service delivery.
• Own ERP stability, enhancements, integrations, master data, and reporting.
• Manage CRM and ecosystem; ensure license compliance and SLA adherence.
• Identify and implement IoT/Industry 4.0 initiatives with ROI tracking.
• Drive digital transformation and process automation using RPA, APIs, and AI.
• Lead cybersecurity, risk management, backups, DR, and audits.
• Build dashboards and MIS for production, sales, and inventory analytics.
• Manage IT budget, AMC/licensing, vendor performance, and procurement.
• Establish governance, SOPs, documentation, and team development.
• Own business continuity planning and DR testing.

Skills

IT Leadership

ERP Management

CRM Management

BI/Analytics

Cybersecurity

Vendor Management

Budget Management

Digital Transformation

IoT / Industry 4.0

Data Governance

Education

Bachelor's degree in Computer Science, IT, or Engineering

Master's degree / MBA / IT certifications (ITIL, PMP, CISSP, cloud)

Job description

Italia Group is a growing Indian manufacturer. We are seeking an IT Head to lead technology across our plants and business operations. This is a business-enablement role, not IT support — you will drive reliability, digital transformation, cybersecurity, data, and measurable automation ROI across manufacturing, supply chain, and commercial functions.

Key Responsibilities

IT Infrastructure & Operations (15%) – Ensure availability of servers, network, Wi-Fi, endpoints, backups, and cloud/on-prem infrastructure across plants and offices. Run service desk and incident management. KPIs: uptime ≥99.5%; tickets resolved within SLA ≥95%.

ERP & Business Applications (15%) – Own ERP stability, enhancements, integrations, master data, access controls, vendor management, and reporting. KPIs: uptime ≥99.5%; user satisfaction ≥85%; enhancement projects on time/budget ≥90%.

CRM & Application Ecosystem (10%) – Manage third-party CRM and business applications; integrate with ERP; manage licenses, SLAs, and user satisfaction. KPIs: application uptime ≥99.5%; 100% SLA/license compliance.

Plant Automation / IoT / Industry 4.0 (20%) – Identify and implement IoT, sensors, OEE, predictive maintenance, energy monitoring, production dashboards, barcode/RFID. Work jointly with Production, Maintenance, Quality, SCM, and Finance. KPIs: 3–5 Industry 4.0 initiatives/year; ≥80% within budget; documented ROI; measurable OEE/downtime/scrap/energy improvement.

Digital Transformation & Process Automation (10%) – Automate manual processes using RPA, APIs, low-code/no-code, AI, and analytics. KPIs: ≥3 automations/year with documented savings; on-time/budget ≥90%.

Cybersecurity & IT Risk (10%) – Lead endpoint security, firewall, IAM, vulnerability management, backup/DR, phishing awareness, incident response, audits. KPIs: 100% critical vulnerabilities remediated; backup success ≥98%; quarterly restore testing; zero major avoidable incidents; 100% MFA compliance.

Data, BI & Management Reporting (5%) – Build dashboards, MIS, and production/sales/inventory analytics as a single source of truth. KPIs: key dashboards live per schedule; data quality ≥90%.

IT Budget & Vendor Management (5%) – Run annual budget, AMC/licensing, vendor performance, procurement, TCO, and project ROI. KPIs: spend within ±5% of budget; 5–10% cost optimization; vendor SLA compliance ≥95%.

IT Governance & Team Development (5%) – Establish policies, SOPs, documentation, audits, team capability, and project governance. KPIs: 100% process documentation; 100% audit compliance; ≥90% team development plans.

Business Continuity / DR (5%) – Own DR strategy, backup validation, recovery testing, BCP. KPIs: quarterly recovery testing; RTO/RPO met; annual DR plan review.

Requirements

• Bachelor's degree in Computer Science, IT, or Engineering
• 12–15+ years IT experience, including 3–5+ years in manufacturing/plant environments
• Experience with CRM, integrations/middleware, BI/analytics
• Plant automation / IIoT / MES / sensors knowledge
• Cybersecurity awareness (ISO 27001/NIST, OT/IT security)
• Strong cross‑functional stakeholder and vendor management
• Budget ownership and vendor negotiation experience

Preferred:

• M. TECH, M.E, MS, MCA, MBA or relevant certification (ITIL, PMP, CISSP, cloud certification)
• Experience in a multi‑plant Indian manufacturer
• Prior IoT / Industry 4.0 program delivery with proven ROI