GSA- Front Office

AccorHotel; Bengaluru; On-site; INR 280,000 - 460,000; Full time

Job summary

Grand Mercure Bengaluru Gopalan Mall managed by Accor is seeking a proactive Front Office associate to manage daily administration, greet guests, and handle queries and bookings. You will ensure a swift, professional check-in and check-out, maintain accurate reception records, and uphold the hotel's service standards to exceed guest expectations.

Flexibility for extended hours or night shifts may be required.

Qualifications

• Graduate or diploma in Hotel Management, Hospitality, Tourism, or a related field.
• Good verbal and written communication skills, preferably with strong English proficiency.
• Pleasant personality with good customer-service and interpersonal skills.

Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• To maintain Front Office log book and shift reports.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Skills

Customer service

Communication

Team leadership

Education

Graduate or diploma in Hotel Management

Job description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Grand Mercure Gopalan Mall Bengaluru should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of

the post.

• Adhere to the Procedures & Standards Manual.

• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

• Handladditional responsibilities as and when delegated by the Management.

Other Terms & Conditions

• a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Graduate or diploma in Hotel Management, Hospitality, Tourism, or a related field.

Good verbal and written communication skills, preferably with strong English proficiency.
Pleasant personality with good customer-service and interpersonal skills.