Infrastructure Lead

Aditya Birla Education Trust; Mumbai; Presencial; INR 2.500.000 - 4.000.000; Jornada completa

Descripción de la vacante

Aditya Birla Education Trust in Mumbai seeks an experienced IT Infrastructure and Network Manager to oversee servers, storage, virtualization, cloud, LAN/WAN, Wi‑Fi, firewalls, VPNs and internet connectivity. You will standardize infrastructure across locations, maintain diagrams and asset records, and monitor availability, capacity and performance.

The role covers identity, endpoint and collaboration services (AD/Entra ID, Google Workspace, MS 365), security, backup and disaster recovery, IT

Formación

• Experience in managing servers, storage, virtualization, cloud infrastructure, LAN/WAN, Wi-Fi, firewalls, VPNs and internet connectivity.
• Standardize infrastructure across locations and maintain network diagrams, configurations and asset records.
• Monitor availability, capacity and performance; address recurring issues and plan upgrades.
• Establish redundancy for critical systems and connectivity.
• Lead IT service delivery including helpdesk processes, SLAs and SOPs.
• Oversee identity, endpoint and collaboration services including AD/Entra ID, Google Workspace and MS 365.
• Coordinate security, backup and disaster recovery activities.
• Manage team and vendors; monitor SLAs and contracts.
• Plan projects, governance and cost management; maintain change records and dashboards.
• Provide infrastructure support for applications, websites, mobile apps and telephony.

Responsabilidades

• Oversee centralized IT infrastructure and network operations across locations.
• Define and enforce IT service levels, escalation paths and support ownership.
• Lead security, backup and disaster recovery initiatives.
• Manage vendor relationships and track performance against SLAs.
• Coordinate with procurement for hardware, licenses and renewals.

Conocimientos

IT leadership

Vendor management

Team management

Service delivery

Cost management

Governance

Herramientas

AD/Entra ID

Google Workspace

MS 365

Endpoint management

Backup & DR

Descripción del empleo

1. Infrastructure and Network Management

• Manage servers, storage, virtualization, cloud infrastructure, LAN/WAN, Wi-Fi, firewalls, VPNs

and internet connectivity.

• Standardize infrastructure across locations and maintain network diagrams, configurations and

asset records.

• Monitor availability, capacity and performance; address recurring issues and plan upgrades.
• Establish redundancy for critical systems and connectivity.

2. Identity, Endpoint and Collaboration Services

• Lead centralized identity and access management through Active Directory / Microsoft Entra ID

or equivalent platforms.

• Manage user provisioning, role-based access, access reviews and timely offboarding.
• Oversee laptops, desktops, operating systems, endpoint management, software deployment and

patching.

• Administer Google Workspace and/or Microsoft 365, including email security and collaboration

services.

3. Security, Backup and Disaster Recovery

• Implement infrastructure security controls, including MFA, endpoint protection, firewall policies

and secure remote access.

• Coordinate vulnerability assessments, remediation and security incident response.
• Maintain backup schedules, monitor backup failures and conduct documented restoration tests.
• Develop and test disaster recovery plans against agreed recovery time and data loss targets.
• Support audits and implement IT controls aligned with organizational policies and applicable data

protection requirements.

4. IT Service Delivery and Support

• Manage centralized helpdesk processes covering incidents, service requests, problems and

changes.

• Define service levels, escalation paths and support responsibilities across locations.
• Track response and resolution times, user satisfaction and recurring incidents.
• Maintain SOPs, troubleshooting guides and a knowledge base.
• Ensure technology readiness for new joiners, new locations and business initiatives.

5. Team and Vendor Management

• Lead internal infrastructure and support staff, along with outsourced service providers.
• Define ownership, KRAs, workload allocation, training plans and performance measures.
• Review vendor delivery against SLAs, contracts and agreed outcomes.
• Manage technical escalations, vendor reviews and corrective actions.
• Ensure documented handovers and knowledge transfer during staff or vendor transitions.

6. Projects, Governance and Cost Management

• Own infrastructure initiatives such as identity centralization, network upgrades, endpoint

management, monitoring and backup improvements.

• Prepare technical requirements, implementation plans, budgets and risk assessments.
• Coordinate with Procurement on technical evaluation, specifications, warranties, renewals and

asset lifecycle planning.

• Maintain change records, project documentation and management dashboards.
• Provide infrastructure support for enterprise applications, websites, mobile applications and

telephony platforms in coordination with application teams.