IT Infra Specialist

Vanderlande Industries B.V.; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

30 days annual leave

Flexible and hybrid working model

Medical insurance

Vanderlande Academy and learning

On-site health center and gym

Wellbeing sessions

Job summary

Vanderlande is seeking an IT Infra Specialist in Pune, India to provide Level 1/2 support for hardware, software, and networking. You will manage tickets, troubleshoot desktops, printers, and network issues, and support Windows 11, Office 365, Outlook, AD, and VMware basics.

You’ll assist ALM activities and collaborate with the Global Service Center while onboarding/offboarding staff. The ideal candidate has ~7 years in IT Infrastructure and End User Support, with ITIL/Microsoft certifications

Qualifications

• Around 7 years of experience in IT Infrastructure and End User Support.
• Experience in IT Service Management environments with SLA targets.
• Strong knowledge of Windows 11, Office 365, Outlook, Active Directory, VMware basics, and mobile device support.
• Experience troubleshooting desktop/laptop hardware, printers, and network connectivity.
• Willingness to work flexible and rotational 24x7 shifts.

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, networking, and workplace technologies.
• Monitor and manage support tickets to ensure timely resolution in line with SLAs.
• Troubleshoot issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Provide end-user support for Windows 11, Office 365, Outlook, Active Directory, VMware basics, and mobile devices.
• Support Application Lifecycle Management (ALM) activities.
• Collaborate within the Global Service Center and elevate issues when required.
• Manage onboarding and offboarding IT activities.

Skills

IT Infrastructure

End User Support

SLA Management

Windows 11

Office 365

Active Directory

VMware basics

Mobile device support

Troubleshooting

Network connectivity

Education

Bachelor's degree in Information Technology

ITIL certification

Microsoft certification

Tools

Office 365

VMware basics

Job description

Job Title IT Infra Specialist Job Description IT Infra Specialist | Pune, India | Full-time

What you will do/Key Responsibilities:

• Provide Level 1 and Level 2 technical support for hardware, software, networking, and workplace technologies.
• Monitor and manage support tickets to ensure timely resolution in line with defined SLAs.
• Troubleshoot issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Provide end-user support for Windows 11, Office 365, Outlook, Active Directory, VMware basics, and mobile devices.
• Support Application Lifecycle Management (ALM) activities.
• Collaborate within the Global Service Center and elevate issues when required.
• Manage onboarding and offboarding IT activities.
• Prepare laptops and workstations for new employees.
• Maintain hardware inventory and webshop assignments.
• Ensure meeting room technology and connectivity remain fully operational.
• Support local IT setups for town halls and business events.
• Monitor hardware lifecycle and maintain computing and storage environments.
• Share technical knowledge and mentor junior team members.
• Contribute to digital enablement initiatives by piloting new tools and promoting adoption.
• Assist in planning and delivering digital events and training sessions.
• Identify opportunities for automation and process improvements.
• Support Microsoft Power Platform initiatives where applicable.

What you bring:

• Around 7 years of experience in IT Infrastructure and End User Support.
• Experience working within IT Service Management environments while meeting SLA targets.
• Strong knowledge of: Windows 11 Microsoft Office 365 Outlook Active Directory VMware (basic administration) Mobile device support
• Experience troubleshooting: Desktop and laptop hardware Printers and peripherals Software installations and configurations Network connectivity issues
• Knowledge of: Storage and computing infrastructure Digital workplace platforms Application Lifecycle Management (ALM) Understanding of Microsoft Power Platform is desirable.
• Strong organizational, communication, and customer service skills.
• Ability to work collaboratively within global support teams.
• Willingness to work flexible and rotational 24x7 shifts.
• Positive attitude with excellent teamwork and problem-solving abilities.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications (Microsoft, ITIL, VMware, or equivalent) are an added advantage.

About Vanderlande:

Vanderlande is a market-leading global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Its extensive portfolio of integrated solutions—including innovative systems, intelligent software, and lifecycle services—helps customers achieve fast, reliable, and efficient automation. Established in 1949, Vanderlande has over 9,000 employees worldwide and is recognized as a trusted partner for automation solutions across diverse industries. Since becoming part of Toyota Industries Corporation in 2017, Vanderlande has continued its sustainable growth through innovation, global collaboration, and customer success.

What we offer:

• Competitive salary package
• 30 days of annual leave (pro-rated from the start of the financial year), including: 22 paid leave days 8 sick/casual leave days Applicable government holidays
• Flexible and hybrid working model that promotes work-life balance
• Certified Great Place to Work organization
• Access to Vanderlande Academy and extensive learning & development programs
• Comprehensive medical insurance, including parental coverage
• On-site health center, gym facilities, employee wellbeing sessions, and in-house doctor support
• Opportunities to participate in Vanderlande communities and employee initiatives
• Opportunity to collaborate with global teams across multiple regions

How we work

We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate achievements together, and do what we say.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving.

Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide.

Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably.

Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers.

Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow.

Explore what is possible at Vanderlande and discover how you can make an impact.

Aspire. Grow. Achieve. Together.