Senior ICT Specialist

Vanderlande Industries B.V.; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Annual leave 30 days

Hybrid working model

Learning & development

Medical insurance

Global projects

Job summary

Vanderlande is seeking a Senior ICT Specialist to manage and support global IT infrastructure from Pune, India, ensuring high availability of mission-critical systems. You will work across datacenter, virtualization, networking, and server technologies in a 24x7 environment.

You will monitor, troubleshoot, and maintain Windows and Linux servers, VMware ESXi platforms, backup solutions, and storage, while coordinating with international teams and stakeholders.

Qualifications

• 12+ years of experience in IT Infrastructure support.
• Strong understanding of enterprise IT Infrastructure architecture.
• Experience supporting international/global projects remotely.
• Strong knowledge of Microsoft Windows Server (2016/2019 & later) Linux Server environments Windows 10 & Windows 11.
• Experience with VMware ESXi 7+ Enterprise Storage technologies Server and client hardware troubleshooting Backup technologies (VEEAM or similar).
• Good understanding of ITIL framework Infrastructure monitoring tools (Nagios, OP5mon or equivalent) Network fundamentals and Cisco technologies Exposure to container platforms (Docker/Kubernetes) is an advantage.
• Bold troubleshooting, analytical, organizational, and communication skills.
• Ability to work effectively in a fast-paced 24x7 global support environment.

Responsibilities

• Monitor the health and availability of global datacenters and take proactive corrective actions.
• Support enterprise IT infrastructure, including Microsoft Windows Server and Linux server environments.
• Manage virtualization platforms using VMware ESXi and associated storage technologies.
• Troubleshoot server, client, virtualization, and infrastructure-related issues.
• Monitor and maintain hardware and software inventory.
• Support storage, compute infrastructure, and backup environments.
• Participate in 24x7 infrastructure support to ensure high system availability.
• Provide first-level technical support and resolve infrastructure-related incidents.
• Escalate complex issues to higher support levels while ensuring timely resolution.
• Support virtualization, networking, and infrastructure services across global environments.
• Perform hardware diagnostics and coordinate hardware replacements when required.
• Manage support cases while maintaining excellent communication with internal stakeholders.
• Apply ITIL best practices for incident, problem, and change management.
• Support container platform initiatives and contribute to container support capabilities.
• Assist with infrastructure monitoring and automation initiatives.
• Collaborate with international teams supporting global projects remotely.
• Recommend improvements to infrastructure architecture, monitoring, and operational processes.
• Maintain documentation and contribute to continuous service improvement.

Skills

Windows Server

Linux Server

VMware ESXi

ITIL

Networking basics

Docker/Kubernetes

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

Nagios

OP5mon

Cisco technologies

VEEAM

Server hardware

Job description

Senior ICT Specialist - Pune, India - Full-time

If you are passionate about managing and supporting enterprise IT infrastructure in a global environment, ensuring high availability of mission-critical systems, and working across datacenter, virtualization, networking, and server technologies, this could be the ideal opportunity for you.

What you will do / Key Responsibilities

• Monitor the health and availability of global datacenters and take proactive corrective actions.
• Support enterprise IT infrastructure, including Microsoft Windows Server and Linux server environments.
• Manage virtualization platforms using VMware ESXi and associated storage technologies.
• Troubleshoot server, client, virtualization, and infrastructure-related issues.
• Monitor and maintain hardware and software inventory.
• Support storage, compute infrastructure, and backup environments.
• Participate in 24x7 infrastructure support to ensure high system availability.
• Provide first-level technical support and resolve infrastructure-related incidents.
• Escalate complex issues to higher support levels while ensuring timely resolution.
• Support virtualization, networking, and infrastructure services across global environments.
• Perform hardware diagnostics and coordinate hardware replacements when required.
• Manage support cases while maintaining excellent communication with internal stakeholders.
• Apply ITIL best practices for incident, problem, and change management.
• Support container platform initiatives and contribute to container support capabilities.
• Assist with infrastructure monitoring and automation initiatives.
• Collaborate with international teams supporting global projects remotely.
• Recommend improvements to infrastructure architecture, monitoring, and operational processes.
• Maintain documentation and contribute to continuous service improvement.

What you bring

• Overall 12+ years of experience in IT Infrastructure support.
• Strong understanding of enterprise IT Infrastructure architecture.
• Experience supporting international/global projects remotely.
• Strong knowledge of Microsoft Windows Server (2016/2019 & later) Linux Server environments Windows 10 & Windows 11.
• Experience with VMware ESXi 7+ Enterprise Storage technologies Server and client hardware troubleshooting Backup technologies (VEEAM or similar).
• Good understanding of ITIL framework Infrastructure monitoring tools (Nagios, OP5mon or equivalent) Network fundamentals and Cisco technologies Exposure to container platforms (Docker/Kubernetes) is an advantage.
• Strong troubleshooting, analytical, organizational, and communication skills.
• Ability to work effectively in a fast-paced 24x7 global support environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Certifications

• MCSA RHCSA VMware VCP Kubernetes Docker

About Vanderlande

Vanderlande makes automated systems that handle baggage at airports and sort parcels in logistics networks around the world. At airports, our technology manages the complete bag journey—from check-in and security screening through to the reclaim belt. In parcel logistics, our systems power the networks that get packages to customers' doors. At Vanderlande, you will find the space to aspire, grow, and achieve something that matters, with people who bring out the best in each other.

What we offer

Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practice:

Competitive salary package

• 30 days of annual leave (pro-rated from the start of the financial year), including: 22 paid leave days 8 sick/casual leave days Applicable government holidays
• Flexible and hybrid working model that promotes work-life balance
• Access to Vanderlande Academy and extensive learning & development programs
• Comprehensive medical insurance, including parental coverage
• Opportunities to participate in employee communities and global initiatives
• Opportunity to collaborate with global teams on international projects

How we work

We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate achievements together, and do what we say.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.