IT Incident Management Analyst II

TP; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

TP is seeking an IT problem investigator to manage investigations from start to finish, analyze incident trends, and implement corrective and preventive measures. You will report on repeat incidents and drive actions to prevent service interruptions.

The role requires 1–2 years of practical experience and a university degree. You may work independently within set standards and help guide junior teammates as needed.

Qualifications

• Follows established standards and works independently within defined frames.
• 1–2 years of practical professional experience in a IT domain.
• Develops knowledge and shares best practices.

Responsibilities

• Manage IT problem investigations from start to finish.
• Analyze and report IT incident trend data to identify root causes.
• Initiate actions to fix potential interruptions to service.
• Produce reports on repeat incidents across the organization.
• Diagnose whether new incidents relate to known errors or existing problems.
• Provide process improvements and efficiencies to minimize operational risk.

Skills

Root cause analysis

Incident management

Data analysis

Process improvement

Stakeholder communication

Education

University degree

Job description

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems. Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.