Senior Analyst - Incident Management

Microland; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Microland Limited is seeking an experienced Incident Manager in Bengaluru to lead end-to-end incident handling, from detection to resolution, and drive preventive improvements. You will collaborate with cross-functional teams, analyze root causes, and define processes that improve incident response, service availability, and IT operations performance across large-scale infrastructure.

The role requires strong analytical skills, effective communication, and the ability to prioritize in a

Qualifications

• Understanding of incident lifecycle stages and KPIs.
• Experience with incident management tools and service management platforms.
• Strong analytical and problem-solving abilities to interpret complex technical information.
• Excellent communication and collaboration skills with diverse stakeholders.
• Ability to work in a fast-paced environment prioritizing multiple tasks.
• Knowledge of IT operations management principles and large-scale infrastructure.

Responsibilities

• Manage incidents from detection to resolution, identify root causes, and implement preventive measures.
• Develop and maintain incident management processes, procedures, and standards for consistency and effectiveness.
• Collaborate with cross-functional teams to resolve complex technical issues in IT operations.
• Conduct thorough investigations gathering evidence and data to inform decisions.
• Provide guidance on incident management best practices to stakeholders.
• Identify areas for process improvement and implement changes to enhance efficiency.

Skills

Incident management principles

IT operations management

Analytical thinking

Effective communication

Cross-functional collaboration

Prioritization under pressure

Job description

• Manage and analyze incidents from detection to resolution, identifying root causes and implementing preventive measures.
• Develop and maintain incident management processes, procedures, and standards to ensure consistency and effectiveness.
• Collaborate with cross-functional teams to resolve complex technical issues, leveraging expertise in IT operations management.
• Conduct thorough investigations into incidents, gathering evidence and data to inform decision-making.
• Provide expert guidance on incident management best practices to stakeholders across the organization.
• Identify areas for process improvement and implement changes to enhance incident management efficiency.

Job Requirements

• Strong understanding of incident management principles, including incident lifecycle stages and key performance indicators.
• Experience with incident management tools and technologies, such as ticketing systems and service management platforms.
• Excellent analytical and problem-solving skills, with the ability to interpret complex technical information.
• Effective communication and collaboration skills, with experience working with diverse stakeholders.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.
• Strong knowledge of IT operations management principles and practices, with experience in managing large-scale IT infrastructure.

About Company

Microland Limited is a leading company in the industry, committed to delivering exceptional results through innovative solutions and services. We are a dynamic and growing organization, with opportunities for professional growth and development.