Incident Task Force Manager

TP; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TP is seeking an experienced IT problem management specialist to lead end-to-end investigations, identify root causes, and implement corrective and preventive measures to reduce incident impact. The role focuses on analyzing trends, proposing mitigations, and driving improvements across the organization.

The incumbent will guide problem-solving efforts, mentor team members, and help establish standards and policies aligned with departmental strategy to elevate service quality.

Qualifications

• Experienced Specialist in one specialized discipline with understanding of related disciplines.
• Drives development of new solutions for programs, complex projects, processes or activities.
• Coaches, mentors and trains others on the area of expertise.

Responsibilities

• Manage IT problem investigations from start to finish, facilitating root cause investigations and corrective/preventive measures.
• Analyze IT incident trend data to identify root causes and report on repeat incidents across the organization.
• Diagnose whether new incidents relate to known errors or existing problems and propose mitigations.
• Provide process improvements and efficiencies to minimize operational risk and improve service quality.
• Lead and contribute to short- to medium-term activities within the business area and support policy implementation.

Job description

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems. Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.