IT Helpdesk Executive

XL Dynamics India; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

XL Dynamics India is hiring an IT Helpdesk Executive in Mumbai to provide technical support for hardware and software issues. You will own user problems and ensure timely resolution within agreed service levels, while recording incidents and escalating when needed.

The role requires 1–3 years of relevant experience, strong communication, and familiarity with Windows, macOS, Linux, and Microsoft Office. Salary ranges are competitive and based on experience.

Qualifications

• 1–3 years of IT helpdesk experience.
• Familiar with Windows, macOS and Linux.
• Knowledge of Microsoft Office and email clients.
• Able to provide remote and on-site support.

Responsibilities

• Provide technical support for hardware and software problems.
• Own users' issues and ensure resolution within SLAs.
• Manage help-desk system and resolve faults remotely or by accessing desktops.
• Handle service requests, software installs, new computer setups, upgrades.
• Support technologies: Microsoft Office, Windows, desktops, laptops, printers, networks.
• Troubleshoot network issues.
• Troubleshoot login and domain issues.
• Troubleshoot OS and software issues.
• Record escalations and notify IT head.
• Resolve queries per escalation process.

Skills

Hardware basics

OS knowledge

Office suite

Troubleshooting

Customer focus

Communication

IT support tools

Remote support

Remote desktop

Cybersecurity basics

Security awareness

Job description

Take Your Career to the Next level with XLD! Apply Now

• Position: IT Helpdesk Executive
• Job Shift: Day
• Experience: 1 - 3 years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Salary Range: 3 Lakhs to 5 Lakhs per annum

Key Responsibilities

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with the help-desk escalation process.

SKILLS/EXPERTISE

• Basic understanding of computer hardware and software.
• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common business applications (Microsoft Office, email clients, etc.).
• Troubleshooting skills for hardware and software issues.
• Customer-focused approach to problem-solving.
• Good communication skills (both verbal and written).
• Understanding of common IT support tools and methodologies.
• Proficiency in providing remote assistance to end-users.
• Knowledge of remote desktop tools for troubleshooting.
• Understanding of basic cybersecurity principles.
• Awareness of common security threats and best practices.

Note

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.