IT Help Desk Support Engineer

SVN SYSTECH INDIA; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

SVN SYSTECH INDIA is seeking an IT Help Desk Support professional to provide technical assistance to end-users via phone, email, or in-person interactions.

The candidate will troubleshoot hardware and software issues using diagnostic tools, manage tickets through resolution, and collaborate with teams for escalated problems.

Qualifications

• 0-3 years of experience in IT help desk or similar role.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person interactions.
• Troubleshoot hardware and software issues using diagnostic tools.
• Manage help desk tickets from submission to resolution with timely updates.
• Collaborate with other teams to escalate complex issues.

Skills

Technical support

Troubleshooting

Ticketing tools

Customer communication

Tools

Zendesk

Job description

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues using various diagnostic tools and techniques.
• Manage help desk tickets from submission to resolution, ensuring timely communication with customers.
• Collaborate with other teams to resolve complex technical issues that require escalation.

Job Requirements :

• 0-3 years of experience in an IT help desk or similar role.
• Strong understanding of basic computer hardware components and networking fundamentals.
• Proficiency in ticketing tools such as Zendesk or similar platforms.
• Ability to work effectively under pressure in a fast-paced environment.