IT Help Desk Representative I

NCR Voyix; Chennai District; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

NCR Voyix seeks an experienced M365 SME to optimize and support Microsoft 365 services across the enterprise. You will manage Exchange Online, Teams policies, SharePoint sites, and Entra ID, delivering advanced technical support and driving productivity through best practices.

You will participate in migrations and project rollouts, automate tasks with PowerShell, and collaborate with Help Desk, Security, and Network teams to maintain reliability and security in a global environment.

Qualifications

• 4–6 years hands-on experience supporting M365 environments in an enterprise setting.
• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• ITIL knowledge preferred.

Responsibilities

• Deliver L2/L3 support for Microsoft 365 services and resolve escalated issues.
• Manage Exchange Online mailboxes, Teams policies, SharePoint sites, and user access requests.
• Monitor platform health, perform routine maintenance, and ensure configuration compliance.
• Support implementation of security and compliance policies (MFA, Conditional Access, DLP, retention).
• Participate in M365 projects, migrations, and feature rollouts.
• Automate recurring tasks using PowerShell and standard administrative tools.
• Work closely with IT Help Desk, Security, Network, and other crossfunctional teams.
• Document procedures, update runbooks, and conduct knowledge sharing sessions.

Skills

Exchange Online

Teams policies

SharePoint governance

Entra ID

PowerShell

Email security

Education

Bachelor’s degree in CS/IT

Tools

Exchange Online Management

Graph API

Azure AD

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: M365 SME

Role Summary

Microsoft 365 supports NCR Voyix’s enterprise collaboration environment by managing and optimizing key M365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID. This role provides advanced technical support, ensures service reliability, contributes to projects, and drives user productivity through effective collaboration tools and best practices.

Key Responsibilities

• Deliver L2/L3 support for Microsoft 365 services and resolve escalated issues.
• Manage Exchange Online mailboxes, Teams policies, SharePoint sites, and user access requests.
• Monitor platform health, perform routine maintenance, and ensure configuration compliance.
• Support implementation of security and compliance policies (MFA, Conditional Access, DLP, retention).
• Participate in M365 projects, migrations, and feature rollouts.
• Automate recurring tasks using PowerShell and standard administrative tools.
• Work closely with IT Help Desk, Security, Network, and other crossfunctional teams.
• Document procedures, update runbooks, and conduct knowledge sharing sessions.

Requirements Technical Skills

• Exchange Online administration
• Teams and Teams Voice basics
• SharePoint/OneDrive site governance
• Entra ID identity and access management
• PowerShell automation
• Email flow, DNS, and security fundamentals

Behavioural Indicators

• Troubleshoots complex M365 issues with minimal supervision.
• Implements configuration changes following best practices.
• Contributes to technology improvements and service enhancements.

Core Skills & Technologies

• Microsoft 365: Exchange Online (transport, connectors, mail flow, spam/phishing protection), Microsoft Teams (meetings, voice, policies), SharePoint/OneDrive (sites, sharing policies, governance), Defender for Office 365, Purview (DLP, retention, eDiscovery basics).
• Identity & Security: Entra ID (Azure AD), Conditional Access, MFA, SSPR, basic PKI concepts, RBAC, security/compliance baselines.
• Automation & Scripting: PowerShell (ExchangeOnlineManagement, Teams, SharePoint Online modules), Graph API fundamentals.
• Networking Basics: DNS (MX/SPF/DMARC/DKIM), mail routing, proxy/firewall impacts on O365, bandwidth/latency considerations.
• General: Incident/Problem/Change (ITIL), documentation, strong troubleshooting and communication.

Experience & Education

• 4–6 years of handson experience supporting M365 environments in an enterprise setting.
• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• ITIL knowledge preferred.

Soft Skills

• Strong communication skills and customerfocused mindset.
• Ability to coordinate with global teams and manage priorities.
• Good documentation and problemsolving abilities.

Work Pattern

• Standard business hours; may require oncall rotation for critical issues.
• Flexibility to support global time zones when needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.