IT Head

Italia Ceramics Limited; Ahmedabad District; On-site; INR 4,200,000 - 6,000,000; Full time

Job summary

Italia Group is seeking an IT Head to drive technology across our plants and business operations. This role focuses on business enablement, reliability, digital transformation, cybersecurity, data, and automation ROI across manufacturing, supply chain, and commercial functions.

The successful candidate will manage ERP stability, CRM ecosystem, IoT initiatives, and analytics while leading IT governance, budget, and vendor partnerships.

Qualifications

• Bachelor's degree in Computer Science, IT or Engineering is required.
• 12–15+ years IT experience with 3–5+ years in manufacturing/plant environments.
• Experience with CRM, integrations/middleware, BI/analytics.
• Plant automation / IIoT / MES / sensors knowledge.
• Strong cybersecurity awareness and ISO27001/NIST familiarity.
• Budget ownership and vendor negotiation experience.

Responsibilities

• Lead IT infrastructure, operations, and service delivery across plants and offices.
• Own ERP stability, enhancements, integrations, and reporting.
• Manage CRM and application ecosystem; ensure SLA compliance.
• Drive Industry 4.0 initiatives, IoT, OEE, and automation ROI.
• Oversee digital transformation, RPA, APIs, and analytics initiatives.
• Lead cybersecurity, IAM, backups, incident response, and audits.
• Build dashboards, MIS, and production/sales/inventory analytics.
• Manage IT budget, licensing, and vendor performance.
• Develop policies, SOPs, audits, and team capability.

Skills

CRM systems

ERP management

BI & analytics

IoT / IIoT

Cybersecurity

Vendor & stakeholder management

Digital transformation

Education

Bachelor's degree in Computer Science, IT or Engineering

Tools

CRM software

ERP systems

BI tools

IoT platforms

Job description

Italia Group is a growing Indian manufacturer. We are seeking an IT Head to lead technology across our plants and business operations. This is a business-enablement role, not IT support — you will drive reliability, digital transformation, cybersecurity, data, and measurable automation ROI across manufacturing, supply chain, and commercial functions.

Key Responsibilities:

IT Infrastructure & Operations (15%)– Ensure availability of servers, network, Wi-Fi, endpoints, backups, and cloud/on-prem infrastructure across plants and offices. Run service desk and incident management. KPIs: uptime ≥99.5%; tickets resolved within SLA ≥95%.

ERP & Business Applications (15%)– Own ERP stability, enhancements, integrations, master data, access controls, vendor management, and reporting. KPIs: uptime ≥99.5%; user satisfaction ≥85%; enhancement projects on time/budget ≥90%.

CRM & Application Ecosystem (10%)– Manage third-party CRM and business applications; integrate with ERP; manage licenses, SLAs, and user satisfaction. KPIs: application uptime ≥99.5%; 100% SLA/license compliance.

Plant Automation / IoT / Industry 4.0 (20%)– Identify and implement IoT, sensors, OEE, predictive maintenance, energy monitoring, production dashboards, barcode/RFID. Work jointly with Production, Maintenance, Quality, SCM, and Finance. KPIs: 3–5 Industry 4.0 initiatives/year; ≥80% within budget; documented ROI; measurable OEE/downtime/scrap/energy improvement.

Digital Transformation & Process Automation (10%)– Automate manual processes using RPA, APIs, low-code/no-code, AI, and analytics. KPIs: ≥3 automations/year with documented savings; on-time/budget ≥90%.

Cybersecurity & IT Risk (10%)– Lead endpoint security, firewall, IAM, vulnerability management, backup/DR, phishing awareness, incident response, audits. KPIs: 100% critical vulnerabilities remediated; backup success ≥98%; quarterly restore testing; zero major avoidable incidents; 100% MFA compliance.

Data, BI & Management Reporting (5%)– Build dashboards, MIS, and production/sales/inventory analytics as a single source of truth. KPIs: key dashboards live per schedule; data quality ≥90%.

IT Budget & Vendor Management (5%)– Run annual budget, AMC/licensing, vendor performance, procurement, TCO, and project ROI. KPIs: spend within ±5% of budget; 5–10% cost optimization; vendor SLA compliance ≥95%.

IT Governance & Team Development (5%)– Establish policies, SOPs, documentation, audits, team capability, and project governance. KPIs: 100% process documentation; 100% audit compliance; ≥90% team development plans.

Business Continuity / DR (5%)– Own DR strategy, backup validation, recovery testing, BCP. KPIs: quarterly recovery testing; RTO/RPO met; annual DR plan review.

Requirements

• Bachelor's degree in Computer Science, IT, or Engineering
• 12–15+ years IT experience, including3–5+ years in manufacturing/plant environments
• Experience with CRM, integrations/middleware, BI/analytics
• Plant automation / IIoT / MES / sensors knowledge
• Cybersecurity awareness (ISO 27001/NIST, OT/IT security)
• Strong cross-functional stakeholder and vendor management
• Budget ownership and vendor negotiation experience

Preferred:

• M. TECH, M.E, MS, MCA, MBA or relevant certification (ITIL, PMP, CISSP, cloud certification)
• Experience in a multi-plant Indian manufacturer
• Prior IoT / Industry 4.0 program delivery with proven ROI