JSM/JIRA ADMINISTRATOR

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; Full time

Job summary

A technology consulting firm in Bengaluru is seeking a tech lead for Jira JSM implementation. The role involves understanding client requirements, developing automation scripts, validating solutions, and deploying changes. The ideal candidate should have experience with Atlassian tools and excellent coordination skills. This position offers competitive salary and growth opportunities.

Responsibilities

• Understand the requirements of the customer.
• Co-ordinate with client stakeholders to clarify requirements.
• Develop automation scripts, workflows, and configurations.
• Validate changes using Zephyr.
• Present changes for leadership approval.
• Deploy changes to production.
• Document changes in confluence pages.
• Provide day-to-day Atlassian tool support.
• Research solutions to given requirements.
• Collaborate with Atlassian and community forums.

Job description

Time Zone: IST time zone Regular shifts, but there will be calls in the evening

Project Name: -

Client: Brillio

End Client: -

Mandatory Skills

Mandatory Skills:

Role & Responsibilities / Job Description

Scope of work:

We are implementing Jira JSM for our client. As part of this, we develop JSM intake forms, create automation scripts, to transition issues between jsm and Jira, and develop automation to automate manual processes. Develop Dashboards using eazy Bi and out-of-the-box widgets.

Roles

The resource will be the tech lead, who will do the following

• Understand the requirements of the customer
• Co-ordinate with client stakeholders to clarify requirements
• Develop automation scripts, workflows, and configurations to implement them
• Validate them using Zephyr
• Present it to leadership for approval to deploy
• Deploy the changes to production
• Document changes in confluence pages
• Day-to-day Atlassian tool upkeep and support activities
• Research on solutions to given requirements
• Collaborate with Atlassian and community forums for tool shortcomings and alternate options.