IT Engineer

McFadyen Digital; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Career growth with thought leaders

Innovative workplace culture

Flexible work environment

Job summary

A leading tech consultancy in Bengaluru is seeking an experienced IT Engineer to provide IT support and administration. The role requires 3–5 years of experience in IT Helpdesk support, Office 365 administration, and end-user computing. Strong problem-solving and communication skills are essential. This opportunity offers a dynamic environment in a flat management structure that values creativity and teamwork.

Qualifications

• 3–5 years of experience in IT Helpdesk support.
• Proven expertise in Microsoft 365 and Entra ID administration.
• Experience with Windows 10/11 and macOS troubleshooting.

Responsibilities

• Provide daily IT Helpdesk support to end-users.
• Administer the Microsoft 365 environment.
• Configure, deploy, and maintain laptops and desktops.
• Perform basic administration of LAN/WAN connectivity.

Skills

IT Helpdesk support

Office 365 administration

End-user computing

Basic networking

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft 365

Intune

JIRA

ServiceNow

Job description

IT Engineer

Join to apply for the IT Engineer role at McFadyen Digital.

McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for over 37 years and believes that people are the most important part of our company. We’re proud of our Great Place to Work certification.

Learn more about us at our website: www.mcfadyen.com.

Job Description

We are seeking a skilled IT Technician with 3–5 years of hands‑on experience in IT Helpdesk support, Office 365 administration, end‑user computing, and basic networking. The successful candidate will be responsible for providing first‑ and second‑line IT support, ensuring the seamless operation and availability of systems, user accounts, and devices across the organization.

Key Responsibilities

IT Helpdesk & User Support

• Provide daily IT Helpdesk support to end‑users across global offices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user onboarding and offboarding processes, including laptop provisioning and account setup.
• Maintain comprehensive documentation for IT assets, incident logs, and troubleshooting procedures.

O365 Administration & User Management

• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and group policies through Entra ID.
• Monitor and maintain email security, MFA configurations, and compliance standards.
• Support Intune for device enrollment, configuration, and compliance enforcement.

End‑User Computing

• Configure, deploy, and maintain laptops and desktops (Windows and macOS).
• Ensure compliance with system patching, antivirus, and endpoint protection policies.
• Maintain standard system images and oversee software distribution.

Networking & Infrastructure

• Perform basic administration and troubleshooting of LAN/WAN connectivity and Wi‑Fi access.
• Collaborate with network and security teams for issue escalation and resolution.
• Assist in VPN configuration and access management.

Operations & Documentation

• Support IT asset inventory tracking and procurement activities.
• Maintain the Software/Tools Licensing Master Inventory and ensure timely renewals.
• Develop and maintain IT documentation, including system configurations and standard operating procedures (SOPs).
• Contribute to continuous improvement initiatives for IT service delivery processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT Helpdesk support, O365 administration, and end‑user computing.
• Proven hands‑on expertise in:
• Microsoft 365 and Entra ID administration
• Windows 10/11 and macOS troubleshooting
• Intune or similar endpoint management tools
• Basic networking concepts (IP, DNS, DHCP, VPN)
• Strong analytical, problem‑solving, and communication skills.
• Customer‑focused mindset with the ability to manage multiple priorities effectively.

Preferred Qualifications (Nice To Have)

• Knowledge of endpoint protection solutions (e.g., Microsoft Defender).
• Experience with ITSM tools such as JIRA, ServiceNow.
• Relevant certifications such as:
• ITIL Fundamentals
• Microsoft 365 Fundamentals
• Microsoft Certified: Azure Administrator Associate

What We Can Offer You

• A career with thought leaders who literally wrote the book on Marketplace Best Practices.
• A career in the fast‑paced world of retail eCommerce, digital marketplaces, and platform businesses.
• A career with first movers who are deploying new business models and strategies worldwide.
• A career in a flat management structure without a rigid hierarchy and bureaucracy.
• A career in a culture that rewards creativity and innovation, risk‑taking and teamwork.

Our Core Values

Caring, Adaptable, Proactive Ownership, Empowering Clients

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.