ENGINEER - END User Computing

Happiest Minds Technologies; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru, Karnataka, is seeking an IT Helpdesk/Technical Support specialist to provide end-user support for Microsoft 365, Azure, Exchange Online, Teams, SharePoint, and related services.

The role focuses on meeting SLAs, handling tickets via phone, email, and remote channels, maintaining knowledge articles, and delivering excellent customer service with ITIL practices. International voice support experience is preferred.

Qualifications

• Experience supporting Microsoft enterprise technologies via service desk or IT helpdesk.
• Strong ability to manage and resolve tickets while meeting SLA and customer satisfaction targets.
• Provide end-user support through phone, email, and remote support channels.
• Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
• Good understanding of Active Directory, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
• Experience with user administration, access management, password resets, and permissions troubleshooting.

Responsibilities

• Strong experience in supporting Microsoft 365, Office 365, Azure, Windows Server, and Windows Client OS environments.
• Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
• Provide end-user support through phone, email, and remote support channels.
• Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
• Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.

Skills

M365/O365 support

Azure

Windows Server

Windows Client OS

End-user support

ITIL service management

Customer-focused communication

Technical documentation

macOS knowledge

Tools

Exchange Online

Teams

SharePoint

OneDrive

Intune

Entra ID (Azure AD)

Job description

• Strong experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
• Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
• Provide end-user support through phone, email, and remote support channels.
• Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
• Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
• Experience with user administration, access management, password resets, and permissions troubleshooting.
• Strong troubleshooting and analytical skills with knowledge of ITIL service management practices.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to create and maintain technical documentation and knowledge articles.
• macOS support knowledge is a value-added skill.

• Strong experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
• Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
• Provide end-user support through phone, email, and remote support channels.
• Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
• Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
• Experience with user administration, access management, password resets, and permissions troubleshooting.
• Strong troubleshooting and analytical skills with knowledge of ITIL service management practices.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to create and maintain technical documentation and knowledge articles.
• macOS support knowledge is a value-added skill.

Preferred Experience

2+ years in Technical Support, Service Desk, or End User Computing roles supporting Microsoft enterprise technologies.

Mandatory International Voice Support Experience

Excellent communication

END User Computing, ITIL