Techno Functional Delivery Manager

Solytics Infotech; Pune District; On-site; INR 3,200,000 - 4,200,000; Full time

Job summary

Solytics Partners in Pune is seeking a Techno-Functional Delivery Manager to lead end-to-end delivery and implementation of enterprise SaaS/FinTech platforms for global financial institutions. This is a techno functional leadership role that combines solution consulting, implementation management, program delivery, stakeholder management, product configuration, and business transformation.

The successful candidate will work closely with enterprise customers to understand business processes,

Qualifications

• 10-15 years of enterprise software delivery, implementation, consulting, or program management.
• Proven experience leading end-to-end SaaS, FinTech, or enterprise platform implementations.
• Strong experience managing enterprise customers and cross-functional delivery teams.
• Experience with Product, Engineering, QA, DevOps, Infrastructure, and Customer Success teams.
• Strong understanding of SDLC, Agile/Scrum, and implementation lifecycle.

Responsibilities

• Lead end-to-end enterprise SaaS implementations from discovery to post-go-live support.
• Own implementation strategy, delivery roadmap, milestones, timelines, risks, dependencies, governance.
• Manage multiple enterprise customer implementations simultaneously.
• Drive Agile delivery practices, release planning, and continuous improvement.
• Lead SIT, UAT, deployments, hypercare, and onboarding; provide executive status updates and risk mitigation.
• Develop trusted relationships with senior client stakeholders and report progress to steering committees.

Skills

Stakeholder management

Executive communication

Team leadership

Business process optimization

Negotiation

Conflict resolution

Tools

Jira

Confluence

Azure DevOps

REST APIs

Enterprise integrations

CI/CD

Job description

Solytics Partners is a Global Analytics firm, recognized with multiple industry awards for innovation and excellence. Our team comprises experts with deep domain knowledge in risk, analytics, AI/ML, AML/FCC, and fraud. By converging this expertise with cutting-edge technologies like AI, Machine Learning, Generative AI, and Large Language Models (LLMs), we deliver powerful automated platforms and incisive point solutions. Our offerings enable clients to streamline and future-proof their risk, AML, and analytics processes, comply seamlessly with global regulations, and safeguard financial systems. Whether it is solving complex challenges or driving operational efficiency, Solytics Partners is committed to empowering organizations with transformative tools to stay ahead in an evolving regulatory landscape.

About the Role:

We are looking for an experienced Techno-Functional Delivery Manager to lead end-to-end delivery and implementation of enterprise SaaS/FinTech platforms for global financial institutions. This is a techno functional leadership role that combines solution consulting, implementation management, program delivery, stakeholder management, product configuration, and business transformation. The successful candidate will work closely with enterprise customers to understand business processes, design scalable solutions, configure the platform, and successfully deliver implementations while collaborating with Product, Engineering, QA, DevOps, and Customer Success teams.

Key Responsibilities Solution Consulting:

• Conduct customer discovery workshops and understand business processes, governance requirements, and regulatory needs.
• Perform fit-gap analysis and recommend scalable product-based solutions.
• Translate business requirements into functional and technical solution designs.
• Define future-state processes and implementation approaches.
• Prepare user stories, acceptance criteria, functional documentation, and manage requirement traceability.
• Drive standardization and minimize unnecessary customization.

Enterprise Delivery & Program Management:

• Lead end-to-end enterprise SaaS implementations from discovery, planning, execution, deployment, and post-go-live support.
• Own implementation strategy, delivery roadmap, milestones, timelines, risks, dependencies, and governance.
• Manage multiple enterprise customer implementations simultaneously.
• Drive Agile delivery practices, release planning, and continuous improvement initiatives.
• Lead SIT, UAT, production deployments, hypercare, and successful customer onboarding.
• Provide executive reporting, project status updates, risk mitigation plans, and steering committee communication.

Product Configuration & Functional Delivery Configure and implement enterprise platform capabilities such as:

• Workflow automation
• Business process configuration
• Assessment templates
• Governance frameworks
• Business rules
• User roles and permissions
• Notifications and alerts
• Dashboards and reporting
• Scheduling and task automation
• Document management
• Audit trails
• Integration configurations

Technical Delivery & Integration:

• Collaborate with Engineering teams on technical solution delivery and enterprise architecture discussions.
• Support API integrations and enterprise application connectivity.
• Coordinate deployment activities with DevOps and infrastructure teams.
• Understand cloud-based SaaS architecture, application integrations, and release processes.
• Work with technical teams on: REST APIs Enterprise integrations Database concepts Identity and Access Management (SSO, LDAP, OAuth, Azure AD) Cloud platforms Kubernetes and containerized deployments (high-level understanding) CI/CD and deployment processes.

Develop trusted relationships with senior customer stakeholders including

• Business Heads
• Risk & Compliance Teams
• Operations
• PMO
• Information Security
• Executive Sponsors
• Present implementation progress, risks, mitigation plans, and executive updates to steering committees.

Customer Success & Adoption

• Deliver user training and knowledge transfer.
• Develop implementation playbooks and documentation.
• Drive customer satisfaction and long-term engagement.
• Identify opportunities for platform optimizations and expansion.

Required Experience:

• 10-15 years of experience in enterprise software delivery, implementation, consulting, or program management.
• Proven experience leading end-to-end SaaS, FinTech, or enterprise platform implementations.
• Strong experience managing enterprise customers and cross-functional delivery teams.
• Experience working with Product, Engineering, QA, DevOps, Infrastructure, and Customer Success teams.
• Strong understanding of SDLC, Agile/Scrum methodologies, and implementation lifecycle.
• Strong stakeholder management, communication, and executive presentation skills.
• Experience with Jira, Confluence, Azure DevOps, or similar delivery tools.
• Good understanding of APIs, integrations, cloud architecture, databases, and enterprise applications.

Preferred Industry Experience

Experience implementing platforms related to:

• Governance, Risk & Compliance (GRC)
• Operational Risk
• Regulatory Compliance
• AI Governance
• Enterprise Workflow Automation
• Banking Technology
• Digital Transformation Platforms

Technical Understanding:

Good understanding of:

• REST APIs
• Enterprise integrations
• Identity and Access Management (SSO, LDAP, OAuth, Azure AD)
• Workflow engines
• Database concepts
• Reporting platforms
• Cloud-based SaaS architecture
• Kubernetes and containerised deployments (high-level understanding)

Hands-on development experience is not mandatory, but the candidate should be comfortable discussing technical architecture and integration approaches with engineering teams and customer IT organizations.

• Solution consulting
• Executive communication
• Negotiation and conflict resolution
• Business process optimization
• Team leadership and mentoring
• Customer Relationship Management

Success Metrics

• On-time delivery of enterprise implementations
• Customer satisfaction and successful platform adoption
• Quality of solution design and implementation
• Reduction in implementation timelines through reusable assets
• Successful go-lives with minimal critical issues
• Repeat business and customer expansion opportunities
• Contribution to product and process improvements

Preferred Background:

• Candidates with implementation, consulting, or professional services experience in enterprise governance, risk, compliance, workflow automation, financial technology, or enterprise SaaS platforms will be highly preferred.
• Experience working with global consulting firms, enterprise software vendors, implementation partners, or regulated financial institutions is an advantage.