RRN00015405- Infra Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture invites candidates to join a role focused on keeping production systems available, managing incidents, and ensuring service continuity. The position emphasizes collaboration across teams, thoughtful problem solving, and adherence to SLAs.

Applicants should have a foundational Service Desk background and a bachelor's degree, with bonus points for communication and process improvement skills. Ops teams will value disciplined incident response, disaster recovery planning, and adherence to

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 4 years of experience in related skills.
• Bachelor’s Degree in a relevant field.
• Bonus: Intermediate proficiency in problem solving.
• Bonus: Advanced proficiency in communication.
• Bonus: Beginner proficiency in conflict resolution.
• Bonus: Intermediate proficiency in process improvement.
• Bonus: Advanced proficiency in customer service.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive the resolution of incidents and outages with clear communication.
• Facilitate restoration of services to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Problem Solving

Communication

Conflict Resolution

Process Improvement

Customer Service

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear communication throughout the process. Facilitate the restoration of services to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 4 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in problem solving. Advanced proficiency in communication. Beginner proficiency in conflict resolution. Intermediate proficiency in process improvement. Advanced proficiency in customer service.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.