Hardware Asset Management (HAM)

Tata Consultancy Services; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services seeks an experienced IT Asset Management professional with 8+ years in hardware asset management or ITSM operations. The role covers end-to-end hardware asset lifecycle from planning and procurement to retirement and disposal.

You will work with ServiceNow HAM/ITAM modules, manage CMDB relationships, conduct audits, validate data, and coordinate with procurement, finance, security, and other teams to ensure lifecycle accuracy.

Qualifications

• 8+ years of experience in IT Asset Management, Hardware Asset Management, or ITSM Service Management operations.
• Hands-on experience with end-to-end hardware asset lifecycle including planning, procurement, deployment, refresh, and retirement.
• Proficient in ServiceNow HAM/ITAM modules: asset records, hardware models, lifecycle states, stockrooms, tasks, workflows, dashboards, and reporting.
• Good understanding of CMDB concepts and aligning hardware asset records with Configuration Items, ownership, location, status and relationships.

Skills

IT Asset Management

Hardware Asset Management

ITSM Operations

CMDB concepts

Data quality checks

Audit & compliance

Tools

ServiceNow HAM/ITAM

Job description

8+ years of experience in IT Asset Management, Hardware Asset Management, or ITSM Service Management operations.

Strong understanding of end-to-end hardware asset lifecycle, including planning, request, procurement, receiving, stockroom, deployment, transfer, maintenance, refresh, return, disposal, and retirement.

Hands-on experience in ServiceNow HAM / ITAM modules, including asset records, hardware models, lifecycle states, stockrooms, asset tasks, workflows, dashboards, and reporting.

Good knowledge of CMDB concepts and ability to align hardware asset records with Configuration Items, ownership, location, assignment, status, and operational relationships.

Experience in asset inventory validation, reconciliation, physical audits, data quality checks, exception management, and compliance evidence preparation.

Ability to coordinate with Service Desk, End User Computing, Field Services, Procurement, Finance, Security, CMDB, Change, Incident, and vendor teams.

Knowledge of ITIL-aligned processes, including Incident, Request Fulfilment, Change, Problem, Configuration, Knowledge, and Continual Service Improvement.

Experience in warranty, lease, AMC, support contract, refresh, and end-of-life / end-of-support tracking for hardware assets.