Inviting application For Export Operation Specialist Role

Capgemini; Chennai; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Capgemini in Chennai seeks an Export Operations Specialist to ensure efficient cross-border deliveries by managing end-to-end export order fulfilment and coordinating with markets, DRP, Logistics and Finance.

The role includes SAP order and shipment execution, documentation, compliance, risk reviews, and continuous improvement. Requires 5–9 years in export operations, SAP/OTM/Power BI experience, strong Excel and communication skills.

Qualifications

• Bachelor's degree in supply chain or logistics field.
• Experience with SAP, OTM, Power BI or other TMS tools.
• 5 to 9 years of experience in Export operations.
• Strong analytical and problem-solving abilities.
• Strong Excel and reporting skills.

Responsibilities

• Risk Reviews Attend weekly risk review and monthly performance review.
• Order management & customer coordination across defined markets; ensure SAP orders are entered, confirmed, monitored & communicated accurately.
• Coordinate shipment planning with markets, DRP, dispatch locations, factories & transport providers.
• Export documentation & compliance – prepare export documents and ensure regulatory adherence.
• Exception management – manage returns, missing stock, damages and theft.
• Master data management – maintain master data for products, pricing, customers.
• Performance & continuous improvement – track KPIs and drive AIM and service quality improvements.

Skills

Analytical skills

Problem-solving

Communication skills

Excel

Education

Bachelor's degree in supply chain/Logistics or related field

Tools

SAP

OTM

Power BI

Job description

Export Operations Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a talented and driven Export Operations Coordinator is responsible for ensuring efficient & timely cross-border deliveries by managing end-to-end export order fulfilment, co-ordinating with markets, DRP, Logistics & Finance. Also required to oversee SAP order & shipment execution, maintaining compliant export documentation & driving high AIM performance while adhering to governance & regulatory requirements.

In this role you will play a key role in:

• Risk Reviews Attend weekly risk review and monthly performance review.


• Order Management & Customer Co-ordination Act as primary contact for defined markets across all order management processes. Ensure customer orders are entered, confirmed, monitored & communicated accurately in SAP. Maintain alignment with DRP & customers on order volumes, timings & requirements. Take corrective action for deviations threatening market supply or service levels.


• Shipment & Logistics Execution – Co-ordinate shipment planning with markets, DRP, dispatch locations, factories & transport providers. Release deliveries, monitor credit thresholds and oversee full SAP process flow (delivery note, PGI, invoicing). Support transport optimisation initiatives with internal and external stakeholders (markets, DRP, DL etc).


• Export Documentation & Compliance – Prepare all export documents and ensure compliance with internal policies & external regulations (customs, taxes, international trade). Share documentation in time for customer customs clearance. Co-ordinate inspections and manage documentation accuracy for regulatory adherence.


• Exception Management – Manage operational exceptions including returns, missing stock, damages and theft.


• Master Data Management – Coordinate creation and maintenance of master data for products, pricing, customers and new flows.


• Performance & Continuous Improvement – Follow up on KPIs, logistics complaints and key performance trends. Lead improvement initiatives to enhance AIM, service quality and process efficiency.
  

  YOUR PROFILE

  
  

  Bachelors degree in supply chain/Logistics or related field

  
  

  Experience with SAP, OTM, Power BI or other TMS tools

  
  

  5 to 9 years of experience in Export operations

  
  

  Strong analytical and problem-solving skills

  
  

  Proficiency in Excel and reporting tools

  
  

  Strong communication skills

  
  

  WHAT YOU'LL LOVE ABOUT WORKING HERE

  
  

  We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.

  
  

  At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

  
  

  ABOUT CAPGEMINI

  
  

  Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.