Team Lead-Procurement-SAP

Capgemini; Chennai; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Capgemini India, Chennai, is seeking a Procurement-Team Lead to oversee data-driven procurement processes, order management and supplier interactions. You will work with client teams to analyse data and drive informed decisions.

The role emphasizes SAP and Zendesk experience, strong written and verbal communication, and the ability to handle customer inquiries, resolve issues quickly, and mentor others. Capgemini offers flexible work arrangements and growth opportunities.

Qualifications

• Experience in customer order management processes.
• Experience with SAP and Zendesk.
• Excellent written and verbal communication.
• Can handle customer inquiries via phone or email.
• End-to-end customer management understanding.

Responsibilities

• Collect, analyze and interpret data to drive decisions.
• Respond to customer queries within defined TAT.
• Process orders, PO handling and issue resolution.
• Communicate status to the business.
• Train others and maintain professional customer interactions.

Skills

Supply chain

Order management

SAP

Communication

Customer support

Tools

Zendesk

Job description

Job Title: Procurement-Team Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.

In this role you will play a key role in:

• Acknowledging customer complaints promptly and responding to them within set time limits, systematically and fairly
• Responsible for independently receiving, documenting, investigating and resolving customers queries within agreed authority
• Acknowledge & work on Backorder Reports & Customer Portal Requests
• Ensure that all written communication is carried out as per the customer care procedures
• Ensure that all requests / Inquiries are processed as per Client TAT & quality
• Effective interpersonal & communication skills
• Sharp analytical & problem-solving abilities
• A stronghold of the language (English) and good knowledge of grammar, pronunciation, spellings and vocabulary
• Ability to speak clearly and fluently
• Effective training skills. The ability to teach and train other individuals
• A good understanding and knowledge of the right accents
• Ability to hold the interest and attention of those seeking training
• A personable manner and a high degree of professionalism
• Good time management and attention to detail
• Report & Communicate with Business for ensuring correct information/ status is provided within the defined TAT
• Self-confidence coupled with the ability to infuse confidence in others

YOUR PROFILE

• Expertise on Supply Chain processes with a good level of understanding on Order Management
• Should be willing to work as per Business requirement
• Working knowledge in SAP
• Excellent written and Verbal communication
• Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk
• Can independently handle customer inquiries through Phone or emails
• Good understanding of end to end customer management process

WHAT YOU'LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. Get the Future You Want | www.capgemini.com